Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Y'Licia Jackson

Greenville

Summary

Versatile professional with a strong capacity for rapid learning and environmental adaptation. Demonstrated skill in assimilating new information and utilizing it for practical applications. Focused on ongoing development and successful navigation of dynamic situations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Greenville Health And Rehabilitation
Greenville
08.2024 - Current
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Provided emotional support to patients and families during difficult times.

Audio, Visual and Social Media Department Head

Rivers of Love Church
Greenville
01.2014 - Current
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Recruited qualified candidates to fill open positions within the organization.
  • Improved choir and praise team performance by directing regular rehearsals.
  • Directed worship services, including selecting appropriate music, leading congregational singing, providing accompaniment on piano or organ, and coordinating with other musicians in the service.
  • Collaborated with other clergy members and staff to plan overall direction based on sermon series and seasonal themes.
  • Directed handbell choir, directed rehearsals, and coordinated seasonal performances.
  • Organized and led weekly rehearsals for church choir.
  • Facilitated strategic business plan implementation and revenue generation goals by increasing and maintaining audience attendance rates.
  • Created 3D models of environments and props for visual effects sequences.
  • Integrated digital assets into live action plates using a variety of software packages.
  • Prepared presentations showcasing work progress for review purposes.
  • Collaborated with public figures, companies and press to boost and enhance brand on social media.
  • Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
  • Identified client groups and audiences, determining best way to communicate publicity information.
  • Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
  • Tracked social media metrics to determine audience growth rate, volume and reach.

Customer Service Representative

Lifepath Systems
Mckinney
05.2021 - 06.2024
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Compiled and coded patient information or data in appropriate computer system.
  • Answered phones promptly and directed calls appropriately.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Performed data entry tasks related to billing and collections procedures.
  • Interviewed patients to complete case histories and intake forms.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Ordered office supplies as needed to maintain inventory levels.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered and maintained supply inventory for medical office.
  • Evaluated patient responses to treatments by monitoring vital signs, symptoms and progress towards goals.
  • Replenished office supplies and kept every room patient-ready for optimal operations.
  • Instructed patients regarding medication usage and potential side effects.
  • Educated families about the condition of their loved one's illness or injury.
  • Coordinated referrals for additional services such as day programs, residential placements, or other community resources.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
  • Participated in staff meetings to discuss difficult cases or new developments in psychiatric treatments.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for each patient.
  • Provided emotional support and counseling to patients and their families.
  • Developed therapeutic relationships with clients that encouraged open communication about feelings and behaviors.
  • Answered office phone calls and emails, answering questions, and scheduling appointments with doctors.
  • Assisted psychiatrists in conducting mental health assessments and evaluations of patients.
  • Attended continuing education courses related to psychiatry topics to stay up-to-date on current standards of practice.
  • Advised family members on proper ways to interact with mentally ill individuals at home or in public settings.
  • Managed inventory of psychiatric supplies and medications.
  • Monitored patient behavior during treatment sessions and reported any changes to the psychiatrist.
  • Applied crisis intervention techniques during patient emergencies.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Maintained proper storage and security conditions for drugs.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Education

Associate of Arts - Criminal Justice

Trinity Valley Community College
Athens, TX
08-2018

Skills

  • Patient monitoring and assessment
  • EMR documentation
  • Vital signs evaluation
  • Wound care management
  • Crisis intervention strategies
  • Patient comfort and support
  • Care planning and coordination
  • Team collaboration and communication
  • Customer service excellence
  • Time management skills
  • Effective communication techniques
  • Emotional support provision
  • Problem solving abilities
  • Attention to detail
  • Resident care associate (RCA) expertise
  • End-of-life care support
  • Heavy lifting techniques
  • Respiratory equipment training
  • Behavior redirection strategies
  • Home care aide experience
  • Caregiver relations management
  • Mental health support services
  • Transfer techniques proficiency
  • Medication assistance skills
  • Dementia and Alzheimer's care expertise
  • Bathing assistance techniques
  • Patient relationship building strategies
  • Patient safety management practices
  • Customer service
  • Data entry
  • Appointment scheduling
  • Multiline phone system
  • Medical terminology
  • Confidentiality compliance
  • Inventory management
  • Conflict resolution
  • Team collaboration
  • Time management
  • Training new employees
  • Strong teamwork
  • Follow-up skills
  • Call management
  • Customer retention strategies
  • Relationship building
  • Scheduling
  • Reliability
  • Product knowledge
  • Grammar
  • Office equipment proficiency
  • Product education
  • Critical thinking
  • Stress tolerance
  • Senior leadership support
  • Multi-line telephone operations
  • Multitasking
  • Audio equipment setup
  • Visual production
  • Live sound mixing
  • Video editing
  • Client communication
  • Team leadership
  • Equipment troubleshooting
  • Training development
  • Technical support
  • audio compression
  • Live sound reinforcement
  • Equipment operation
  • Media storage management
  • Excellent work ethic
  • AV issue resolution
  • Multitasking Abilities
  • Audio -visual training

Certification

  • Certified nursing assistant

Timeline

Certified Nursing Assistant

Greenville Health And Rehabilitation
08.2024 - Current

Customer Service Representative

Lifepath Systems
05.2021 - 06.2024

Audio, Visual and Social Media Department Head

Rivers of Love Church
01.2014 - Current

Associate of Arts - Criminal Justice

Trinity Valley Community College

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Y'Licia Jackson