Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
YLLKA BEHLULI

YLLKA BEHLULI

Stamford,CT

Summary

Senior Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

9
9
years of professional experience

Work History

Senior Executive Administrative Assistant

Montefiore Hospital
09.2019 - Current
  • Manage day-to-day operations.
  • Established strong business relationships with internal and external stakeholders to support company objectives.
  • Ensured a well-maintained office environment through inventory management, equipment maintenance, and space organization.
  • Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
  • Managed company-wide events efficiently, coordinating logistics for successful execution of all event components.
  • Improved operational efficiency by developing comprehensive reports and presentations for executive decision making.
  • Developed detailed meeting agendas, resulting in more productive discussions among team members and decision makers.
  • Managed high-priority projects with tight deadlines for successful completion and on-time delivery.
  • Answered high volume of phone calls and email inquiries daily.
  • Facilitated training and onboarding for incoming office staff.
  • Streamlined office operations by implementing efficient administrative systems and processes.
  • Collaborated with cross-functional teams to drive project success and ensure seamless communication across organization.
  • Enhanced executive productivity through proficient calendar management, travel arrangements, and meeting coordination.
  • Provided exceptional support to senior leadership during critical business events, including conferences, meetings, and presentations.
  • Implemented new employee onboarding processes that expedited integration into the workplace environment.
  • Coordinated complex domestic and international travel itineraries, ensuring a smooth experience for executives.
  • Initiate and support improvement activities to enhance clinical outcomes, increase patient satisfaction, and meet divisional targets.
  • Maximize utilization of available clinic and operating room time.

General Manager

NUMI Nuriel Abramov Salon
09.2015 - 08.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

BBA - International Business & Accounting

Lehman College
The Bronx, NY

Skills

  • Office Administration Expertise
  • Customer Service
  • Efficient Travel Arrangements
  • Vendor Relationship Management
  • Project management proficiency
  • Budgeting and finance
  • Expert Calendar Management
  • Schedule & calendar planning
  • Customer Service-Oriented
  • Strong Problem Solver
  • Phone Etiquette
  • Office / Staff Management
  • Interpersonal Communication
  • Executive Support
  • Advanced MS Office Suite
  • Confidentiality and Discretion

Accomplishments

  • Increased effectiveness in workflows and trained coordinators for the department of Orthopedic Surgery
  • Tripled the numbers for in office specialty medications after instituting a new workflow.
  • Shortened wait time for new customers by 20%
  • Increased sales by 15% after implementing a referral incentive program
  • Personally designed a new company website and social media sites
  • Increased followers and customers on social media by monitoring and posting daily.
  • Increased product sales by introducing a commission rate

Languages

Albanian
Native or Bilingual

Timeline

Senior Executive Administrative Assistant

Montefiore Hospital
09.2019 - Current

General Manager

NUMI Nuriel Abramov Salon
09.2015 - 08.2019

BBA - International Business & Accounting

Lehman College

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YLLKA BEHLULI