Ylonda Calhoun
Kankakee,IL
Summary
Dynamic professional with a proven track record at Citadel Of Kankakee, enhancing office efficiency and client satisfaction through exceptional organization and communication skills. Excelled in roles from Receptionist to Environmental Specialist, significantly improving compliance and operational safety. Expert in data management and fostering professional relationships, consistently delivering results beyond expectations. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
Citadel Of Kankakee
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant
Green Tree Of Bradley
02.2020 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Environmental Specialist
Riverside Healthcare Center
04.2019 - 11.2021
- Improved company compliance with environmental regulations through regular audits and evaluations of operations.
- Managed the remediation process for contaminated sites, restoring them to safe conditions for future use.
- Reduced environmental risks by conducting thorough site assessments and identifying potential hazards.
- Prevented fines or penalties by proactively addressing non-compliance issues identified during regulatory inspections or internal audits.
- Enhanced workplace safety by implementing measures to prevent exposure to hazardous materials and contaminants.
- Performed environmental site assessments and provided remediation recommendations.
Environmental Technician
Presence Health
12.2016 - 03.2018
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
- Enhanced environmental compliance by conducting routine inspections and audits of facilities and operations.
- Assisted with data management for regulatory and operational reporting.
Education
High School Diploma -
Eastridge
Kankakee, IL06.1979
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Service-oriented mindset
- Office Management
- Basic accounting
- Bookkeeping
- Information Protection
- Document Control
- Mail distribution
- Security awareness
- Multi-Line Telephone Systems
- Tech-Savvy
- Performance Improvement
- Travel Planning
Timeline
Receptionist
Citadel Of Kankakee
08.2023 - Current
Administrative Assistant
Green Tree Of Bradley
02.2020 - 02.2023
Environmental Specialist
Riverside Healthcare Center
04.2019 - 11.2021
Environmental Technician
Presence Health
12.2016 - 03.2018
High School Diploma -
Eastridge
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