Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ylusion Vasquez

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Outsource Recovery Specialist

Whetstone Holdings
04.2018 - Current
  • Performed skip tracing on all past due accounts to locate responsible individuals.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Handled estimated 55 inbound and outbound calls daily, remaining highly focused on securing required funds.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.

Member Service Representative

Navy Federal Credit Union
01.2016 - 03.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Lead Teller

Wells Fargo & Company
02.2014 - 12.2015
  • Identified potential needs through observation, questioning and listening.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Introduced customers to other bank team members to help meet financial needs.

Executive Administrative Assistant

A-1 Money Mortgage
01.2012 - 01.2014
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.

Education

Bachelor of Science - Accounting And Finance

Old Dominion University
Norfolk, VA
07.2012

Skills

  • Monitoring Recovery
  • Recovery Support
  • Customer Satisfaction
  • Active Listening
  • Persuasion Techniques
  • Settlement Negotiation
  • Fluency in Spanish
  • Policy Management

Languages

Spanish
Native or Bilingual

Timeline

Outsource Recovery Specialist

Whetstone Holdings
04.2018 - Current

Member Service Representative

Navy Federal Credit Union
01.2016 - 03.2018

Lead Teller

Wells Fargo & Company
02.2014 - 12.2015

Executive Administrative Assistant

A-1 Money Mortgage
01.2012 - 01.2014

Bachelor of Science - Accounting And Finance

Old Dominion University
Ylusion Vasquez