Ylusion Vasquez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Outsource Recovery Specialist
Whetstone Holdings
04.2018 - Current
- Performed skip tracing on all past due accounts to locate responsible individuals.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Handled estimated 55 inbound and outbound calls daily, remaining highly focused on securing required funds.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
Member Service Representative
Navy Federal Credit Union
01.2016 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Lead Teller
Wells Fargo & Company
02.2014 - 12.2015
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
Executive Administrative Assistant
A-1 Money Mortgage
01.2012 - 01.2014
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
Bachelor of Science - Accounting And Finance
Old Dominion University
Norfolk, VA07.2012
Skills
- Monitoring Recovery
- Recovery Support
- Customer Satisfaction
- Active Listening
- Persuasion Techniques
- Settlement Negotiation
- Fluency in Spanish
- Policy Management
Languages
Spanish
Native or Bilingual
Timeline
Outsource Recovery Specialist
Whetstone Holdings
04.2018 - Current
Member Service Representative
Navy Federal Credit Union
01.2016 - 03.2018
Lead Teller
Wells Fargo & Company
02.2014 - 12.2015
Executive Administrative Assistant
A-1 Money Mortgage
01.2012 - 01.2014
Bachelor of Science - Accounting And Finance
Old Dominion University
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