Yma D. Ramos
Aguada,Puerto Rico
Summary
Experienced with operating and maintaining manufacturing equipment efficiently. Utilizes strong problem-solving skills to ensure smooth production processes. Track record of adhering to safety protocols and improving operational efficiency.
Overview
13
13
years of professional experience
Work History
Manufacturing Operator
Hewlett Packard Enterprise
Aguadilla, PR
10.2016 - Current
- Delivered comprehensive training on backloading techniques and harp tray integration to enhance operational efficiency.
- Coordinated backloading activities, ensuring efficient handling of multiple board types.
- Executed testing protocols on various boards within ate and stp areas.
- Streamlined communication and collaboration with coworkers to enhance the execution of multifaceted tasks.
- Completed designated duties in alignment with organizational goals.
- Facilitated teamwork to ensure effective attainment of set goals.
Sales Associate and Costumer Service
New Vision Center
Aguada, PR
08.2013 - 09.2016
- Compiled and submitted reports on client activities and data upon request to support operational efficiency.
- Coordinated and executed communication strategies through telephone and email to support operational efficiency.
- Facilitated in-person interactions and engagements.
- Achieved efficient order processing and streamlined payment collection and return procedures, resulting in improved customer experience.
- Demonstrated effective procedures for contact lens handling to enhance user comfort and safety.
- Managed documentation processes by systematically completing forms for diverse medical plans.
- Coordinated interactions with sales personnel from multiple frame brands to ensure effective communication and collaboration.
- Managed customer interactions through phone and email to ensure timely resolution of issues.
- Facilitated client education on product offerings and procedural workflows to ensure informed decision-making.
Education
Bachelor - Computer Science
Interamerican University
Aguadilla PR05-1993
Skills
Preventive Maintenance
- Machinery Operation
Timeline
Manufacturing Operator
Hewlett Packard Enterprise
10.2016 - Current
Sales Associate and Costumer Service
New Vision Center
08.2013 - 09.2016
Bachelor - Computer Science
Interamerican University