Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ymami Johnson

Fishkill

Summary

Dynamic and detail-oriented Pharmacy Technician at Ianthus, skilled in medication dispensing and quality control. Enhanced customer satisfaction through active listening and precise drug utilization reviews, significantly reducing medication errors. Proven ability to streamline processes and maintain compliance, contributing to a safer and more efficient pharmacy environment.

Overview

9
9
years of professional experience

Work History

Pharmacist Technician

Ianthus
08.2023 - Current
  • Conducted comprehensive drug utilization reviews as part of ongoing quality assurance efforts within the pharmacy setting.
  • Assisted in the implementation of a new pharmacy software system to streamline workflow, improve data accuracy, and enhance overall efficiency.
  • Reduced medication errors through meticulous attention to detail during the verification process.
  • Actively participated in community health events promoting wellness education and awareness among local residents.
  • Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
  • Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
  • Assisted with record keeping tasks, ensuring accuracy in maintaining patient profiles and prescription histories.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.

Delivery Driver

Instacart
01.2022 - 01.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Host

Mill House Brewing
01.2023 - 08.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Restaurant Trainer

Olive Garden Restaurant
01.2018 - 01.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
  • Contributed to sales goals by upselling promotional items during the checkout process.
  • Enhanced store reputation with attentive service and accurate transaction processing.
  • Provided training support for new hires on operating the cash register system effectively.
  • Supported teammates during busy periods by assisting with bagging or restocking shelves as needed.

Homeless Shelter Volunteer

Salvation Army Church Hall
08.2018 - 09.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
  • Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests.
  • Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.

Camp Counselor

Salvation Army Child Care
06.2016 - 08.2020
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Education

Associate of Science - Math And Science

Orange County Community College
Middletown, NY
08-2027

High School Diploma -

Poughkeepsie High School
Poughkeepsie, NY
06-2018

Skills

  • Medication dispensing
  • Quality control procedures
  • Pharmaceutical calculations
  • Drug safety
  • Confidentiality and HIPAA
  • Active listening
  • Data entry
  • Microsoft Excel
  • Cash handling and management
  • Inventory control
  • Customer service
  • Critical thinking

Timeline

Pharmacist Technician

Ianthus
08.2023 - Current

Host

Mill House Brewing
01.2023 - 08.2023

Delivery Driver

Instacart
01.2022 - 01.2024

Homeless Shelter Volunteer

Salvation Army Church Hall
08.2018 - 09.2020

Restaurant Trainer

Olive Garden Restaurant
01.2018 - 01.2022

Camp Counselor

Salvation Army Child Care
06.2016 - 08.2020

Associate of Science - Math And Science

Orange County Community College

High School Diploma -

Poughkeepsie High School

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Ymami Johnson