Ymani Gibson
Lawrenceville,Georgia
Summary
Experienced professional with corporate and administrative experience in a fast-paced environment. Strong organizational, technical, and interpersonal skills with the ability to multitask on projects effectively. Trustworthy, ethical, and discreet professional committed to superior customer service. Confident, poised, and detailed oriented professional with the ability to interact with individuals on all levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Driver/Customer Service
Uber
05.2018 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Accounts Receivable Coordinator
Sage Software Inc.
09.2022 - 05.2023
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
Accounts Payable Clerk
Sage Software Inc.
08.2022 - 09.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
Assistant Manager
Move Me Moving Company
03.2020 - 09.2022
- Provided exceptional customer Service
- Onboarding, training, and management
- Client Relations and resolution
- Overseeing daily tasks and schedules
- Recovered Revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
Move Me Moving Company
01.2020 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Reduced caller wait times, prioritizing urgent requests and directing calls to appropriate departments.
- Contributed to team success by surpassing individual goals while supporting fellow associates during peak periods.
- Managed high-stress situations calmly, defusing tense conversations with empathy and professionalism.
- Consistently met deadlines under pressure, managing call queues effectively without sacrificing quality support provision.
- Provided excellent service by accurately documenting customer information and call details in the CRM system.
Revenue Recovery Specialist
Preferred Partnership Program
01.2019 - 01.2020
- Carried out initial due diligence of risk-based analysis on proposed new clients; Identified and clarified issues while meeting collaboratives to achieve prompt resolution
- Reported application data efficiently for accuracy and assisted clients with adaptability to the ease of use of systems
- Liaised in a professional manner directly with our internal & external clients to provide exceptional service and seamless deliverables
- Updated, maintained, and organized information in multiple databases relating to employment records, payroll, client invoicing, etc.
Assistant Manager
Footlocker
09.2016 - 01.2019
- Delivered exceptional Customer Service
- Managed the store and employees
- Onboarding and training
- Analyzed ytd sales for to improve current store sales
- Recorded internal audit findings of inaccuracies & deviations from policy procedures performed by associates and automated systems and implemented corrective action processes for improvement, training, and mentoring to increase productivity
- Captured root cause analysis for all detected opportunities, conditions and communicated any identified trends to the manager
- Interpreted procedures & modifications to multi-clients with varied service levels and requirements to support ongoing QC initiatives
- Provided ongoing client services to ensure data integrity and performed various tasks to aid in process improvement
- Provided high level support to Sr Underwriters in underwriting analysis and pricing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
DTLR
09.2013 - 10.2016
- Provided high level support, customer Service, and problem solving
- Cleaned and maintained stores appearance
- Wardrobe Styling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Brookwood High School
Snellville, GA05.2015
Skills
- Critical Thinking
- Strong Analytical Ability
- Problem Solving ("Can Do" Attitude)
- Excellent Communication
- Highly Organized/Time Management
- Attention to Detail
- Team Player
- Business Consultation
- Project Management
- Adaptability
- Microsoft Office & Edge
- Salesforce (CRM)
- TOPS
- LexisNexis
- Customer Service
- Outlook
- Problem Solving
- Microsoft Teams
- EStart
- Paycor
- Oracle
- Sales
- Spreadsheet Software
- Database Management Marketing
- Data Entry
- Budget Planning
- Team Building
- Time Management
- Problem-Solving
- Patience and understanding
- Punctual and Reliable
Timeline
Accounts Receivable Coordinator
Sage Software Inc.
09.2022 - 05.2023
Accounts Payable Clerk
Sage Software Inc.
08.2022 - 09.2022
Assistant Manager
Move Me Moving Company
03.2020 - 09.2022
Receptionist
Move Me Moving Company
01.2020 - 03.2020
Revenue Recovery Specialist
Preferred Partnership Program
01.2019 - 01.2020
Driver/Customer Service
Uber
05.2018 - Current
Assistant Manager
Footlocker
09.2016 - 01.2019
Sales Associate
DTLR
09.2013 - 10.2016
High School Diploma -
Brookwood High School
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