Ymani Maddox

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Outbound calls
• Inbound calls
• Health insurance
• Patient care coordinator
• Microsoft office
• Schedule appointments and interviews
• Vendor managing
• Medicaid health insurance
• SNAP benefits
• Medicare Health Insurance
• Financial Reporting

• Assistant with elderly customer in need of medical transportation
• Created outbound calls for clients while arranging appointment to and from the facility
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collected and analyzed clients' data and financial transactions documenting accounting control procedures.
  
• Schedule appointments
• Microsoft office
• Patient coordinator
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Educated clients about health insurance coverage options, benefits and costs.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Provided comprehensive customer service to drive client satisfaction.
• Auditing Skills

• Helped clients who have had fraud charges on the cards and process to dispute action they did not consent to
• Assistant with social security card as well make sure all client information was into day and make outbound call to fix in errors in the system
• Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Customer serves
• Serving food

• Attended professional meetings and conferences to maintain and improve professional competence.
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
• Communication
• Decision making
• Creativity
• Child development
• Active listening skills
• Conflict resolution
• Time management

• Open and closing tills
• Assisting customers with transaction along with bagging product
• Ensure dinner room area was cleaned and restock at all time
• Assisting customer by informing them on products inside of food items (due to allergic reasons )
• Operating cash register and managing financial report while make sure draw is always balanced out correctly
• Worked flexible schedule and extra shifts to meet business needs.

• Prepared merchandise for sales floor by pricing or tagging.
• Greeting customers and assisting with merchandise questions while directing them to item located in store
• Helping customers select products to best fit their needs
• Restocking Inventory
• Cashing out transactions while conducting timely performance goals
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Increased sales by offering advice on purchases and promoting additional products.

• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Collections
• Negotiating settlements
• Monitoring accounts for overdue payments
• Contact delinquent accounts
• Understanding debt collections laws
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
• Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Streamlined call center operations by implementing efficient processes and procedures.
• Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Achieved performance targets consistently by utilizing persuasive communication skills.

•collections

•made payments

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Improved cash flow management with timely invoicing and efficient collections practices.