Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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YMARA J. URDANETA

Bonita Springs,FL

Summary

Experienced Bilingual Sales and Customer Service professional who consistently delivers high-quality Customers relationship. In-depth knowledge of sales, marketing, and networking.

Overview

13
13
years of professional experience

Work History

Marketing Specialist

Fort Myers Broadcast Company
02.2022 - 01.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Researched competitor marketing trends and prices using data analysis.
  • Implemented advertising campaigns and prepared promotional materials.
  • Examined needs, wants and spending patterns of target audience.
  • Planned meetings and Radio Remotes by developing schedules, establishing contacts and coordinating with Clients.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Prioritized tasks and projects to meet tight deadlines.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Prepared and deliver customer sales quotes.
  • Identified new business opportunities through cold calling, networking and marketing.
  • Attended weekly sales meetings.

Operations Supervisor

Viper
04.2014 - 01.2022
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Met existing customers to review current services and expand sales opportunities
  • Hired employees and initiated the new hire paperwork process
  • Explained all of the human resources policies, procedures, laws, standards, and regulations to each employee
  • Developed and facilitated job recruitment fairs
  • Supervised the cleaning, maintenance, and care of the property
  • Supervised employees job performances prioritizing safety at all times
  • Promoted security by locking doors and checking electrical appliances for safety hazards

Account Executive

Mediavista Group (Univision, Azteca TV, D'Latinos Magazine)
01.2011 - 05.2014
  • Provided the most effective, timely, and professional customer service.
  • Attracted new customers through phone calls and in person.
  • Maintained constant contact with existing customers and set up appointments with them.
  • Negotiated prices, terms of sales and service agreements.
  • Created strategic brand building events to expand the current product portfolio.
  • Selected the correct products based on customer needs.
  • Increased sales volume by adding new accounts in the southwest territory.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Researched and resolved accounts payable discrepancies.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Education

Certifícate - English as a second language

Ohio Wesleyan University
Delaware, OH
1988

Bachelor of Arts - Business Management with Marketing Retailing Concentration

Marion Technical College
Marion, Ohio

Skills

  • Positive and friendly
  • Skilled problem solvent
  • People-oriented
  • Persuasive negotiator 
  • Strong interpersonal skills
  • Revenue and profit maximization
  • Recruitment/staffing
  • Payroll administrator
  • Multi-task 

Languages

 Fluent: Spanish and English

References

 References Available upon Request.

Timeline

Marketing Specialist

Fort Myers Broadcast Company
02.2022 - 01.2024

Operations Supervisor

Viper
04.2014 - 01.2022

Account Executive

Mediavista Group (Univision, Azteca TV, D'Latinos Magazine)
01.2011 - 05.2014

Certifícate - English as a second language

Ohio Wesleyan University

Bachelor of Arts - Business Management with Marketing Retailing Concentration

Marion Technical College

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YMARA J. URDANETA