Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ymaris Rosario

Jacksonville,FL

Summary

Hardworking employee enthusiastic about learning a company inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Representative

Xfinity Store By Comcast
06.2021 - 02.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Merchandise Sales Associate

Coke Florida
06.2020 - 06.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Traveled to multiple stores a day and sold coca products
  • unloaded and stock trucks
  • Removed damaged products correctly
  • Asesst Protection
  • Explain products and sales to store costumers who receive the coca cola products

Merchandise Manager

Dollar Tree
06.2018 - 06.2021
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Bult positive relationships with vendors for consistent and reliable supply of products.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
  • Set and managed merchandise budgets to maximize profits and control expenses.
  • Analyzed industry trends to develop relevant offerings.
  • Coordinated and directed buying team, enforcing compliance with company standards.
  • Collaborated with marketing team for prompt promotion of products.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Generated reports on purchasing activities to support management decisions.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Completed monthly profit and loss performance reports.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Devised and implemented strategies to optimize purchasing processes and reduce costs.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Managed Stock team to unload and stock truck while managing other associates on other departments with there job requirements
  • Worked don Cycle Counts Worked Inventory Days
  • Did overnights to accomadte store needs

Education

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Account Development
  • Lead Generation
  • Client Account Management
  • Client Service
  • Competitor Research
  • Sales Forecasting
  • Account Management
  • Lead Prospecting
  • Business Development
  • Proposal Development
  • Process Improvement
  • Customer Service
  • Network Development
  • Account Servicing
  • Sales Development
  • Records Management
  • Sales Closing
  • Sales Consultation
  • Customer Needs Assessment
  • Customer Retention
  • Revenue Generation
  • Staff Training
  • Territory Growth
  • Personnel Training
  • Closing Talents
  • Strategic Planning
  • Sales Expertise
  • Product Merchandising
  • Product and Service Knowledge
  • Customer Success Management
  • Customer Relations
  • Promotional Planning
  • Product and Service Sales

Certification

1. Child Psychology

2. Photography BAsics

3. Digital Photography

4. Mobile Photography


Timeline

Sales Representative

Xfinity Store By Comcast
06.2021 - 02.2023

Merchandise Sales Associate

Coke Florida
06.2020 - 06.2021

Merchandise Manager

Dollar Tree
06.2018 - 06.2021

Florida State College At Jacksonville
Ymaris Rosario