Ymon Johnson
Atlanta,GA
Summary
Highly skilled and motivated Domestic Freight Agent with exceptional organizational and communication abilities. Proven track record of efficiently coordinating freight shipments, ensuring timely delivery and maximizing customer satisfaction. Possesses in-depth knowledge of domestic transportation regulations and industry trends. Adept at building strong relationships with clients and carriers to negotiate favorable rates and terms. Strong problem-solving skills and the ability to thrive in a fast-paced, deadline-driven environment. Dedicated to providing exceptional service and achieving optimal results in the domestic freight industry.
Overview
5
5
years of professional experience
Work History
Domestic Freight Agent
DHL Global Forwarding
02.2023 - Current
- Communicate with customers, airlines and agents to facilitate pickups, deliveries and linehauls.
- Track and monitor freight movements and provide timely updates in Mercury Gate (WMS).
- Negotiate and coordinate with carriers to ensure secure and cost effective transportation.
- Prepare and analyze freight quotes.
- Upload and maintain transportation documentation for Domestic, Puerto Rico, USVI shipments.
- Ensure timely and accurate booking, documentation, and delivery of shipments.
- Process disputed invoices through Ex-Works.
- AP submission through GSC.
- Handle customer inquiries, complaints, and claims.
- Monitor customer service performance and provide feedback.
Customer Service Representative
DHL Supply Chain
11.2021 - 09.2022
- Route Outbound orders through various portals.
- Provide updates in WMS.
- Prepare and review CI's and SLI's for international shipments.
- Prepare BOL's, AES and other freight documentation for domestic, ocean, and air cargo.
- Scanned and uploaded invoices and shipping documents.
- Responded to accounting disputes.
- Compiled accurate outbound and inbound reports upon request.
Administrative Assistant
YMCA Child Development Center
12.2018 - 02.2020
- Provided ongoing support for the branch's Senior business administrator, achieving organizational success through the management of daily operations.
- Served as a primary point of contact for parents and staff addressing inquires and resolving concerns.
- Strategically managed complex calenders, organized meetings, appointments, and travel arrangements.
- Assisted with processing payroll for branch employees.
- Composed and proofread memos, letters and daily reports providing accurate concise communication.
Education
High School Diploma -
A. Phillip Randolph
New York, NY06.2011
Skills
- Data entry proficiency
- Cost analysis
- Task Prioritization
- Pro efficient in WMS: Manhattan , Mercury Gate , Blue Yonder
- Pro efficient in AP Processing/ Collections: Cargo-wise , EX-works, GSC
- Microsoft office
Timeline
Domestic Freight Agent
DHL Global Forwarding
02.2023 - Current
Customer Service Representative
DHL Supply Chain
11.2021 - 09.2022
Administrative Assistant
YMCA Child Development Center
12.2018 - 02.2020
High School Diploma -
A. Phillip Randolph
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