Y. Monique Alston

Responsible for 1,100 apartment units with a monthly rental income of 2.5 million.

• Approved all account payables, rent increase and replacement reserve requests.
• Reviewed financial forecasts, budget and operational goals.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
• Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
• Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
• Identified and addressed potential safety issues and liability concerns.
• Maximized revenue growth by developing and executing competitive pricing strategies for each property.

Oversaw the daily operation of 1,500 units apartment units totaling 95 million in assets.

• Developed staff retention strategies by creating positive work environment that recognized and rewarded team member accomplishments
• Implemented preventive maintenance programs that reduced repair costs over time while maintaining high asset quality standards across portfolio.
• Oversaw capital improvement projects from inception to completion, ensuring timely delivery within established budgets.
• Streamlined operational efficiency by developing and implementing standardized procedures for property management tasks.
• Maximized rental income while minimizing expenses through effective planning and control.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Responsible for the Operation s of eleven Communities totaling 1,300 units.

• Successfully transformed communities that were declining in occupancy , collections and morale into high performing assets
• Kept properties in compliance with local, state, and federal regulations.
• Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
• Handled terminations, performance evaluations and staff coaching to maintain top property operations.
• Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
• Managed budget development and expense control, ensuring optimal financial performance across all properties in region.