Y'Naijha Sykes

• Administered and documented medications with accuracy while following safety and care standards.

• Provided compassionate care to residents with complex and end-of-life needs, communicating effectively with families and care teams.

• Assisted with staff scheduling, shift coverage, and daily coordination to support smooth operations.

• Managed faxing, filing, insurance documentation, and confidential records.

• Strengthened organization and workflow through accurate documentation, timely communication, and attention to detail.

• Managed daily residential operations, including staff scheduling, mileage tracking, documentation, and coverage needs.

• Served as an on-call point of contact, addressing staff and resident needs and resolving issues as they arose.

• Conducted monthly staff meetings and communicated expectations, updates, and operational needs.

• Completed staff documentation and write-ups while supporting accountability and workplace standards.

• Coordinated household responsibilities, resident needs, and staff workflow to maintain an organized and efficient environment.

• Self-motivated, with a strong sense of personal responsibility.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

• Support daily administrative and front-office operations, ensuring residents, staff, and visitors receive professional and timely assistance.

• Coordinate scheduling, activities, events, and resident services while managing multiple priorities in a fast-paced environment.

• Maintain accurate records, complete data entry, and handle confidential resident and administrative information with professionalism and attention to detail.

• Assist with insurance verification, documentation, and administrative processes requiring accuracy and follow-through.

• Communicate with residents, families, staff, and outside parties to resolve questions, address concerns, and ensure information is properly communicated.

• Support management with day-to-day operational tasks and take ownership of responsibilities requiring independent judgment and organization.

• Assist with planning and coordinating resident activities and events, contributing to a positive and organized community environment.

• Utilize digital systems and office technology to maintain records, communicate information, and support efficient workflow.

• Demonstrate leadership through reliability, problem-solving, organization, and the ability to take initiative beyond basic administrative responsibilities.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

• Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
• Streamlined sales processes to improve efficiency and productivity within the team.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.