Y'Naijha Sykes
Kansas City,KS
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Proven skills in team-oriented collaboration and time management, complemented by digital software proficiency. Committed to fostering a positive environment and improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Professional License
Work History
DSP
Heartland Residential Care
02.2025 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming in both residences and facilities.
- Assisted with daily living activities, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
PCA
Spring Arbor Assisted Living
12.2024 - 03.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Assistant Manager
Hibbett Sporting Goods
06.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Package Handler
UPS
06.2023 - 10.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Team Leader, Sales Operations
Kohls Department Store
06.2020 - 08.2022
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Housekeeper
The Hilton President
06.2024 - 12.2024
- Disinfected and mopped hotel rooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
05-2023
- Principle's Honor Roll 1st Semester Junior Year.
- Completed IBH Courses in Accounting, Math and English.
- Dual Enrollment with KCKCC; Teaching and Business Management Classes, Along with PreReqs.
- Studied French language and culture 8th grade to sophomore year.
Skills
- Fast learner
- Problem-solving
- Team-Oriented Collaboration
- Time management
- Friendly, positive attitude
- Customer service
- Money handling
- Digital Software Skills
- Microsoft & Excel
- Staff training and development
Certification
American Red Cross - Adult First Aid/CPR
Life & Health Insurance Producer License- KS, TX & MO
National Producer Number: 21321247
Timeline
DSP - Heartland Residential Care
02.2025 - Current
PCA - Spring Arbor Assisted Living
12.2024 - 03.2025
Housekeeper - The Hilton President
06.2024 - 12.2024
Package Handler - UPS
06.2023 - 10.2024
Assistant Manager - Hibbett Sporting Goods
06.2022 - 05.2024
Team Leader, Sales Operations - Kohls Department Store
06.2020 - 08.2022
Sumner Academy of Arts & Science - High School Diploma,
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