Hi, I’m
Y. Naomi
Brooklyn,NY
Summary
As a recent Paralegal Studies graduate with an exceptional work ethic and 10+ years of administrative experience, eager to launch a career as a legal assistant and support the professional operations of the NYC HELPS agency with a growth mindset. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
years of professional experience
Work History
James J. Peters VA Medical Center
Program Assistant
11.2017 - 12.2021
Job overview
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- ·Performed as the personal assistant for the HUD-VASH (Housing for Homeless Veterans) Program Manager; Managed and screened incoming calls to resolve veteran grievances
- ·Maintained updated employee files on 50+ employees
- Performed Timekeeping duties and processed pay in compliance with Fiscal Services
- Assisted and supported the administrative needs of 30 Social Workers and six supervisors for the Housing and Urban Development, VA Support Housing section.
- Administered functions included but not limited to, scheduling all initial interview appointments for onboarding social workers, providing basic program orientation to new employees.
- Acclimated staff to payroll and VA software and Talent Management Systems Program as an Automated Data Processing Application Coordinator
- Supported department with specialized training, permissions, titled ADPAC which, included peripherals, hardware, data entry, password creation, requesting security/intranet permission and any technical issues that may have arisen.
- Trained and instructed others in the use of changing technology; Processed education travel packets for HUD-VASH staff, verifying documentation, gaining signatures, and inputting functions for payment; approvals for travel reimbursements via SAMS.GOV.
- Created a detailed Travel Reference guide for employees to complete the intricate process of becoming a vendor for government travel and lodge.
- Assisted with planning and coordinating day-to-day and special program activities, such as weekly meetings; minutes; facilitated presentations on utilizing yearly education credits for Social Workers; travel and the liaison between external affiliates.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
New Orleans VA Medical Center
Education Technician
11.2015 - 11.2017
Job overview
- Promoted two grade levels (GS 4-GS 6) within 90 days of employment
- Prepared federal government formatted correspondences; memorandums; memos; policies trained as a TMS (Talent Management Systems) Administrator
- Authorized to create course links; assigned course, and reset passwords; Provided briefs, organized executive meetings for Director Staff and City of New Orleans Emergency Response Team SharePoint Management
- Created conference lines; rooms; calendars EPAS (Electronic Permission Access System) Manager; process request for intranet Outlook access
- Performed fact-findings requested by Nursing Education leadership team, i.e., comparing vendors for medical equipment, Assisted CPR training instructors with maintenance and inventory of clinical simulation equipment
- Initiated Leadership to assist former Chief of Staff for Graduate Education in the activation of a new VA facility
- Coordinated, organized, and scheduled federally mandated simulations for over fifty outpatient clinics, consisting of over three hundred staff members; Functioned as the point of contact; administrative assistant and liaison for the VHA (Veterans Health Administration) Simulation Team (Sim LEARN) team
- Composed and Compiled 200+ Policy binders for Outpatient clinics; Facilitated simulation training (Family & Friends CPR Anytime) to every staff member relocating into the new VA facility and providing a certificate for course completion
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Education
Louisiana State University And A&M CollegeBaton Rouge, LA
Bachelor of Science from Forensic Psychology
06.2026
Touro UniversityNew York, NY
Associate of Science from Paralegal Studies
08.2024
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- Interpersonal Skills
- Database Management
- Administrative Support
- Staff Support
Timeline
Program Assistant
James J. Peters VA Medical Center
11.2017 - 12.2021
Education Technician
New Orleans VA Medical Center
11.2015 - 11.2017
Louisiana State University And A&M College
Bachelor of Science from Forensic Psychology
Touro University
Associate of Science from Paralegal Studies
Volunteer Experience
07/01/2015, 11/01/2015, VA Southeast Louisiana Health Care, Served over 500 hours of volunteer service in the former Work Force Development Department with specialized training in the Federal government hiring process, resume building, and performance-based interviewing strategies, Provided direct assistance to the New Employee Facilitators, compiling New Employee packets and assisting with orientation setup, Supported GME (General Medical Education) Supervisor with filing and TMS (Talent Management System) access for onboarding Medical Students, Assisted Nurse Executive with VA scholarship applications and case management for Nurses pursuing higher education
References
Available upon request
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