Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YNDEIRA MARTINEZ

Alton,TX

Summary

Member of Halos on Earth (Non-Profit Cancer Organization) Volunteered and worked with children for over 10 years. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. I am ready to make an immediate contribution to your organization.

Overview

10
10
years of professional experience

Work History

Project Manager

Kleo Community Family Life Center
02.2025 - Current
  • Led cross-functional teams to execute project plans, ensuring alignment with business objectives.
  • Developed and maintained project schedules using agile methodologies for timely delivery.
  • Facilitated meetings to gather requirements and provide project updates.
  • Implemented process improvements that enhanced operational efficiency.
  • Cultivated relationships with clients, ensuring satisfaction through effective communication and support.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the operation.
  • Developed and implemented project plans, ensuring alignment with organizational goals.

Shift Supervisor

Kleo Community Family Life Center
08.2024 - 02.2025
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members to enhance performance and productivity.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Coordinated shift schedules, optimizing staff allocation based on operational needs.

Case Manager

Kleo Community Family Life Center
05.2024 - 08.2024
  • Coordinated plans for clients, ensuring alignment with immigration and regulatory requirements.
  • Advocated for client needs, facilitating access to essential services and resources within the community.
  • Monitored client progress and adjusted care strategies based on changing needs and feedback.
  • Collaborated with multidisciplinary teams to develop comprehensive assessment

Medical Records Clerk

Loyal Source Government Agency
09.2023 - 11.2023
  • Maintained and audited minors medical files to ensure medical compliance
  • Retrived lab results from Quest Diagnostics and E- True North for each minor and uploaded results on UC Portal
  • Audited and assembled discharge packets for minors
  • Ensured all documents meeting ORR guidelines were in the minors charts
  • Verified all medical records were uploaded on R Drive and UC Portal
  • Navigated Vision Link to ensure all information is accurate on minors charts
  • Submitted tickets to ORR requesting corrections on minors file

Case Manager

Favorites Healthcare Staffing
03.2023 - 06.2023
  • Assisted in conducting intakes and assessing each client
  • Developed service plans for each client to ensure self-sufficiency
  • Educated clients about their rights and provided them with the steps needed to take inorder to comply with ICE and the Department of Justice to avoid deportation
  • Provided community resources to help with medical insurance, mental health, legal advice, education, housing, and food
  • Provided crisis intervention, counseling, and mental health resources
  • Responsible for developing, monitoring, and evaluating clients progress
  • Advocated for my clients rights, medical needs, psychosocial needs, education, housing, and nutrition
  • Offered support and encouragement to the clients with an open door policy, giving them a voice and a safe outlet

Residential Aide (Security Duties)

Favorites Healthcare Staffing
01.2023 - 03.2023
  • Referred Residents to Case Management when they had questions about immigration or resources
  • Assisted residents with daily personal needs
  • Served as security monitoring their safety
  • Helped secure the premises and personnel by staying on patrol performing rounds every hour, monitoring both inside and outside of the site.
  • Performed building security for the residents
  • Guarded entry points and verified entrance and exits of the residents
  • Performed wellness checks in the residents' room every two hours
  • Radioed upper management if suspicious activity is present
  • Helped residents socialize, referred residents to Case Management if I noticed any changes in resident behavior and health conditions.

Case Manager

Favorites Healthcare Staffing
09.2022 - 11.2022
  • Assisted in conducting intakes and assessing each client
  • Developed service plans for each client to ensure self-sufficiency
  • Educated clients about their rights and provided them with the steps needed to take inorder to comply with ICE and the Department of Justice to avoid deportation
  • Provided community resources to help with medical insurance, mental health, legal advice, education, housing, and food
  • Provided crisis intervention, counseling, and mental health resources
  • Responsible for developing, monitoring, and evaluating clients progress
  • Advocated for my clients rights, medical needs, psychosocial needs, education, housing, and nutrition
  • Offered support and encouragement to the clients with an open door policy, giving them a voice and a safe outlet
  • Frequently met with my clients individually to review the status of their case and to offer any other assistance to meet their needs

Case Manager

Loyal Source Government Agency
10.2021 - 09.2022
  • Kept abreast of case management practices and engagement strategies through professional development.
  • Utilized motivational interviewing skills for minors engagement in case management plan of reunification.
  • Liaised cross-functionally to develop comprehensive support plans for minor reunification process
  • Met directly with minors to assess needs and develop individualized reunification plans in collaboration with clinicians if needed for further evaluation.
  • Advocated for minors in social service environments to promote wellness and autonomy.
  • Identified at-risk populations using assessments of both the minor and potential sponsor and followed established reporting procedures.
  • Cultivated and maintained effective communication with minors and potential sponsors.
  • Ensure compliance of Office of Refugee Resettlement - Division of Unaccompanied Children's Services National Care Standards, and other stakeholders
  • Responsible in making transfer and release recommendations, and coordinating the release of a child or youth from ORR care and custody
  • Coordinated case management services for UAC children in ORR Care.

Case Manager

Favorites Healthcare Staffing
04.2021 - 07.2021
  • Coordinated case management services for UAC children in ORR Care
  • Coordinated and prepared each UAC assessments
  • Developed individual service plans
  • Assessed potential sponsors
  • Contacted prospective sponsors to discuss the reunification process and collected information required for the family reunification packet.
  • Ensure compliance of Office of Refugee Resettlement - Division of Unaccompanied Children's Services National Care Standards, and other stakeholders.

Personal Assistant

Alton
01.2018 - 01.2020
  • Read, prioritized, and responded to incoming, calls, emails and correspondence
  • Performed day-to-day errands and coordinated Dr. Appointments such as preventive care, imaging, treatment for chronic illness.
  • Administered basic medical necessities and treatments.
  • Handled prescription information and refills.

Respite Program and Protective

New Era Medical Services Inc.
01.2016 - 01.2018
  • Collaborated with home health agency nurses weekly to provide updates on the client's vital signs and health in order to determine further course of action
  • Assisted with exercise daily to increase mobility to the patient
  • Offered companionship and daily talks with the client to assist with her frustrations and concerns
  • Recorded all medical data in a charting system
  • Kept in strict compliance with HIPPA standards and all patient confidentiality regulations
  • Communicated clearly and effectively with the patient regarding medical appointments and their health concerns
  • Evaluated clients needs and provided service options to meet their requirements

Education

Bachelor of Science - Psychology

University of Texas Rio Grande Valley
Edinburg
05.2020

Skills

  • Interpersonal Skills
  • Energetic and organized communication skills
  • Time management skills
  • Conflict Resolution
  • Client Advocacy
  • Microsoft Office 365
  • Reliable and Punctual
  • Bilingual: Spanish/English
  • Strategic planning
  • Advanced problem solving
  • Risk management
  • Cross-functional collaboration
  • Coaching and mentoring
  • Conflict management
  • Agile methodology

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Project Manager

Kleo Community Family Life Center
02.2025 - Current

Shift Supervisor

Kleo Community Family Life Center
08.2024 - 02.2025

Case Manager

Kleo Community Family Life Center
05.2024 - 08.2024

Medical Records Clerk

Loyal Source Government Agency
09.2023 - 11.2023

Case Manager

Favorites Healthcare Staffing
03.2023 - 06.2023

Residential Aide (Security Duties)

Favorites Healthcare Staffing
01.2023 - 03.2023

Case Manager

Favorites Healthcare Staffing
09.2022 - 11.2022

Case Manager

Loyal Source Government Agency
10.2021 - 09.2022

Case Manager

Favorites Healthcare Staffing
04.2021 - 07.2021

Personal Assistant

Alton
01.2018 - 01.2020

Respite Program and Protective

New Era Medical Services Inc.
01.2016 - 01.2018

Bachelor of Science - Psychology

University of Texas Rio Grande Valley

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