YNDEIRA MARTINEZ
Alton,TX
Summary
Member of Halos on Earth (Non-Profit Cancer Organization) Volunteered and worked with children for over 10 years. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. I am ready to make an immediate contribution to your organization.
Overview
10
10
years of professional experience
Work History
Project Manager
Kleo Community Family Life Center
Chicago, IL
02.2025 - Current
- Led cross-functional teams to execute project plans, ensuring alignment with business objectives.
- Developed and maintained project schedules using agile methodologies for timely delivery.
- Facilitated meetings to gather requirements and provide project updates.
- Implemented process improvements that enhanced operational efficiency.
- Cultivated relationships with clients, ensuring satisfaction through effective communication and support.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the operation.
- Developed and implemented project plans, ensuring alignment with organizational goals.
Shift Supervisor
Kleo Community Family Life Center
Chicago, IL
08.2024 - 02.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated shift schedules, optimizing staff allocation based on operational needs.
Case Manager
Kleo Community Family Life Center
Chicago, IL
05.2024 - 08.2024
- Coordinated plans for clients, ensuring alignment with immigration and regulatory requirements.
- Advocated for client needs, facilitating access to essential services and resources within the community.
- Monitored client progress and adjusted care strategies based on changing needs and feedback.
- Collaborated with multidisciplinary teams to develop comprehensive assessment
Medical Records Clerk
Loyal Source Government Agency
Orlando, FL
09.2023 - 11.2023
- Maintained and audited minors medical files to ensure medical compliance
- Retrived lab results from Quest Diagnostics and E- True North for each minor and uploaded results on UC Portal
- Audited and assembled discharge packets for minors
- Ensured all documents meeting ORR guidelines were in the minors charts
- Verified all medical records were uploaded on R Drive and UC Portal
- Navigated Vision Link to ensure all information is accurate on minors charts
- Submitted tickets to ORR requesting corrections on minors file
Case Manager
Favorites Healthcare Staffing
Kansas City, MO
03.2023 - 06.2023
- Assisted in conducting intakes and assessing each client
- Developed service plans for each client to ensure self-sufficiency
- Educated clients about their rights and provided them with the steps needed to take inorder to comply with ICE and the Department of Justice to avoid deportation
- Provided community resources to help with medical insurance, mental health, legal advice, education, housing, and food
- Provided crisis intervention, counseling, and mental health resources
- Responsible for developing, monitoring, and evaluating clients progress
- Advocated for my clients rights, medical needs, psychosocial needs, education, housing, and nutrition
- Offered support and encouragement to the clients with an open door policy, giving them a voice and a safe outlet
Residential Aide (Security Duties)
Favorites Healthcare Staffing
Kansas City, MO
01.2023 - 03.2023
- Referred Residents to Case Management when they had questions about immigration or resources
- Assisted residents with daily personal needs
- Served as security monitoring their safety
- Helped secure the premises and personnel by staying on patrol performing rounds every hour, monitoring both inside and outside of the site.
- Performed building security for the residents
- Guarded entry points and verified entrance and exits of the residents
- Performed wellness checks in the residents' room every two hours
- Radioed upper management if suspicious activity is present
- Helped residents socialize, referred residents to Case Management if I noticed any changes in resident behavior and health conditions.
Case Manager
Favorites Healthcare Staffing
Kansas City, MO
09.2022 - 11.2022
- Assisted in conducting intakes and assessing each client
- Developed service plans for each client to ensure self-sufficiency
- Educated clients about their rights and provided them with the steps needed to take inorder to comply with ICE and the Department of Justice to avoid deportation
- Provided community resources to help with medical insurance, mental health, legal advice, education, housing, and food
- Provided crisis intervention, counseling, and mental health resources
- Responsible for developing, monitoring, and evaluating clients progress
- Advocated for my clients rights, medical needs, psychosocial needs, education, housing, and nutrition
- Offered support and encouragement to the clients with an open door policy, giving them a voice and a safe outlet
- Frequently met with my clients individually to review the status of their case and to offer any other assistance to meet their needs
Case Manager
Loyal Source Government Agency
Orlando, FL
10.2021 - 09.2022
- Kept abreast of case management practices and engagement strategies through professional development.
- Utilized motivational interviewing skills for minors engagement in case management plan of reunification.
- Liaised cross-functionally to develop comprehensive support plans for minor reunification process
- Met directly with minors to assess needs and develop individualized reunification plans in collaboration with clinicians if needed for further evaluation.
- Advocated for minors in social service environments to promote wellness and autonomy.
- Identified at-risk populations using assessments of both the minor and potential sponsor and followed established reporting procedures.
- Cultivated and maintained effective communication with minors and potential sponsors.
- Ensure compliance of Office of Refugee Resettlement - Division of Unaccompanied Children's Services National Care Standards, and other stakeholders
- Responsible in making transfer and release recommendations, and coordinating the release of a child or youth from ORR care and custody
- Coordinated case management services for UAC children in ORR Care.
Case Manager
Favorites Healthcare Staffing
Kansas City, MO
04.2021 - 07.2021
- Coordinated case management services for UAC children in ORR Care
- Coordinated and prepared each UAC assessments
- Developed individual service plans
- Assessed potential sponsors
- Contacted prospective sponsors to discuss the reunification process and collected information required for the family reunification packet.
- Ensure compliance of Office of Refugee Resettlement - Division of Unaccompanied Children's Services National Care Standards, and other stakeholders.
Personal Assistant
Alton
Alton, TX
01.2018 - 01.2020
- Read, prioritized, and responded to incoming, calls, emails and correspondence
- Performed day-to-day errands and coordinated Dr. Appointments such as preventive care, imaging, treatment for chronic illness.
- Administered basic medical necessities and treatments.
- Handled prescription information and refills.
Respite Program and Protective
New Era Medical Services Inc.
McAllen, TX
01.2016 - 01.2018
- Collaborated with home health agency nurses weekly to provide updates on the client's vital signs and health in order to determine further course of action
- Assisted with exercise daily to increase mobility to the patient
- Offered companionship and daily talks with the client to assist with her frustrations and concerns
- Recorded all medical data in a charting system
- Kept in strict compliance with HIPPA standards and all patient confidentiality regulations
- Communicated clearly and effectively with the patient regarding medical appointments and their health concerns
- Evaluated clients needs and provided service options to meet their requirements
Education
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Edinburg05.2020
Skills
- Interpersonal Skills
- Energetic and organized communication skills
- Time management skills
- Conflict Resolution
- Client Advocacy
- Microsoft Office 365
- Reliable and Punctual
- Bilingual: Spanish/English
- Strategic planning
- Advanced problem solving
- Risk management
- Cross-functional collaboration
- Coaching and mentoring
- Conflict management
- Agile methodology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
Kleo Community Family Life Center
02.2025 - Current
Shift Supervisor
Kleo Community Family Life Center
08.2024 - 02.2025
Case Manager
Kleo Community Family Life Center
05.2024 - 08.2024
Medical Records Clerk
Loyal Source Government Agency
09.2023 - 11.2023
Case Manager
Favorites Healthcare Staffing
03.2023 - 06.2023
Residential Aide (Security Duties)
Favorites Healthcare Staffing
01.2023 - 03.2023
Case Manager
Favorites Healthcare Staffing
09.2022 - 11.2022
Case Manager
Loyal Source Government Agency
10.2021 - 09.2022
Case Manager
Favorites Healthcare Staffing
04.2021 - 07.2021
Personal Assistant
Alton
01.2018 - 01.2020
Respite Program and Protective
New Era Medical Services Inc.
01.2016 - 01.2018
Bachelor of Science - Psychology
University of Texas Rio Grande Valley