YNDIRA MARRERO
Summary
Resourceful Hospitality Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring positive experiences for both guests and staff. Committed to maintaining quality standards and improving service delivery.
Overview
5
5
years of professional experience
Work History
SENIOR CATERING MANAGER
THE DOUBLETREE & THE HILTON CONFERENCE CENTER SEATTLE AIRPORT COMPLEX
02.2023 - 06.2024
- Accountable for all leads/RFP's larger than 30 attendees, for providing prompt and competitive proposals, hosting site visits, negotiations, contracting, client satisfaction and retention
- Responsible for detailing menus, banquet event orders, event diagrams, and managing event day logistics and teams
- Strengthened our complex's position in the Social Market by attending local tradeshows, scouting, and analyzing industry trends, resulting in the highest revenue performing year for social events in the past five years
- Generated 59% of our yearly Catering revenue, for both properties
- Developed a reporting system for our lost business from the past five years, identified the opportunities, prospected the clients, and through nurturing their needs delivered the return of 80% of their business
- Volunteered to train and mentor our new hire catering managers from our property, and our sister properties in Seattle
- This relationship has allowed us to collaborate on scouting opportunities, and create a larger portfolio for our clients, resulting in new business for the various properties
- Active participant and member of industry sponsored events and organizations, developing deeper ties to the community, clients, partners, and competitors
GENERAL MANAGER
THE SETTING INN WILLAMETTE VALLEY
07.2021 - 02.2023
- Company Overview: IRON WAVE HOSPITALITY
- Responsible for implementing all executive tasks and managing all operational duties
- In charge of revenue management, market and comp set research, rate negotiation and publishing
- Created property yearly budget, yearly rate projection, Cap Ex, and OTA/Partner contracts
- Accountable for overseeing accounts payable, vendor's contracts, fees, and brand product sales
- Responsible for hiring, team building, onboarding, reviews, pay raises, disciplinary actions, and terminations
- Brand Ambassador to guests, property liaison between ownership and management company
ROOMS MANAGER
TIMBER COVE RESORT SONOMA
10.2020 - 07.2021
- Company Overview: IRON WAVE HOSPITALITY
- In charge of leading the front office and housekeeping department, while overseeing the daily operations and guest relations
- Responsible for maximizing occupancy rate, revenue, and providing forecasts
- Keeping with budget, and payroll
- Oversee recruitment, hiring, and on-boarding of new staff members
- Collaborating with human resources manager to ensure all employee related requirements are being met
- Accountable for overseeing the cleanliness and brand standards of the property, inspections, managing inventory and purchasing
GUEST SERVICE MANAGER
THE ROYAL HAWAIIAN HOTEL WAIKIKI
09.2019 - 10.2020
- Company Overview: MARRIOTT HOTELS & RESORTS
- Responsible for managing the daily staff labor, property briefings, luxury standards, and supporting the staff with the tools needed to execute the day-to-day requirements
- In charge of ensuring customer satisfaction, providing a level of service in line with the company's luxury standards, monitor all incidents to anticipate guest's needs, and eliminate a recurring error
- Collaborate and communicate with all operations leaders to ensure the maintenance of the property, the brand standards, and to ensure the safety of our guest and associates
- Deescalate all guest related incident, investigate the cause of the problem and address it immediately
- Ensuring the guest's absolute satisfaction and increasing the intent to recommend and loyalty from the guest to the brand
FRONT DESK AGENT & NIGHT AUDITOR
SHERATON RESORT & SPA KAILUA KONA
02.2019
- Company Overview: MARRIOTT HOTELS & RESORTS
- Responsible for guest arrival, and departure procedure, while establishing a Marriott & Forbes standard welcome experience
- Leading agent in up-sell program, generated over 45% of additional team revenue
- Principal agent in guest satisfaction survey, acquiring 100% in performance and interpersonal skills
- Optimizing the night audit process, by strategically reviewing and finalizing all financials records for the executive committee
Education
HILTON CORE SALES SKILLS -
HILTON UNIVERSITY
BACHELOR OF SCIENCE IN POLITICAL SCIENCE -
FLORIDA INTERNATIONAL UNIVERSITY
12 WEEK LANGUAGE IMMERSION PROGRAM -
UNIVERSITE' CATHOLIQUE DE L'OUEST
Skills
- Fluent in English, Spanish, Italian, French, and Portuguese
- Strong communication skills, hospitality sales, event detailing, conflict resolution, and client relations Travel availability is 80% of the time
Languages
English
Professional
Spanish
Professional
Italian
Professional
French
Professional
Portuguese
Professional
Timeline
SENIOR CATERING MANAGER
THE DOUBLETREE & THE HILTON CONFERENCE CENTER SEATTLE AIRPORT COMPLEX
02.2023 - 06.2024
GENERAL MANAGER
THE SETTING INN WILLAMETTE VALLEY
07.2021 - 02.2023
ROOMS MANAGER
TIMBER COVE RESORT SONOMA
10.2020 - 07.2021
GUEST SERVICE MANAGER
THE ROYAL HAWAIIAN HOTEL WAIKIKI
09.2019 - 10.2020
FRONT DESK AGENT & NIGHT AUDITOR
SHERATON RESORT & SPA KAILUA KONA
02.2019
HILTON CORE SALES SKILLS -
HILTON UNIVERSITY
BACHELOR OF SCIENCE IN POLITICAL SCIENCE -
FLORIDA INTERNATIONAL UNIVERSITY
12 WEEK LANGUAGE IMMERSION PROGRAM -
UNIVERSITE' CATHOLIQUE DE L'OUEST
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