Yneliah Cartwright
Davie,FL
Summary
Dynamic individual with hands-on experience in guest services, customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Server
Twin Peaks Restaurants
Fort Lauderdale, FL, US
04.2024 - 01.2025
- Ensure efficient service delivery by multitasking consistently.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Beauty Advisor / Customer Service
Sephora
Pembroke Pines, FL, US
12.2022 - 01.2024
- Being a beauty advisor at Sephora involves providing personalized assistance and guidance to clients in the world of cosmetics, skincare, and fragrances
- As an advisor, I offer product recommendations, beauty tips, and makeup application techniques, tailoring suggestions to meet individual needs
- Ensured clients received the latest information, enhancing product engagement.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Front Desk Receptionist
Bodytantrums Cryotherapy
Pembroke Pines, FL
06.2021 - 02.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected service payments, processed transactions and updated relevant records.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma - College Prep
South Plantation High School
Plantation, FL06.2021
Bachelor In Science - Medicine
Broward College
Plantation, FLSkills
- Communication skills
- Retail sales
- Customer service
- Sales
- Effective multitasking
- Payment processing
- Guest relations
- Upselling
- Reservation management
- Hospitality and accommodation
- Time management
- Problem-solving skills
- Scheduling
- Computer proficiency
- Microsoft office
- Phone etiquette
Certification
- Microsoft Word, Present
- Microsoft Excel, Present
Personal Information
Authorized To Work: US
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Hostess/Server
Twin Peaks Restaurants
04.2024 - 01.2025
Beauty Advisor / Customer Service
Sephora
12.2022 - 01.2024
Front Desk Receptionist
Bodytantrums Cryotherapy
06.2021 - 02.2023
High School Diploma - College Prep
South Plantation High School
Bachelor In Science - Medicine
Broward College
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