Ynene Hermoso
Procurement specialist
Mesquite,TX
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
19
19
years of professional experience
Work History
Procurement and Logistics Specialist
Repligen Corporation
01.2020 - 12.2024
- Tracked supply, equipment and product inventory quantities to maintain necessary levels
- Coordinated incoming and outgoing shipments to maintain schedules
- Managed inventory levels for optimal cost savings and minimal stockouts
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
- Managed inventory levels to verify availability of stock for customer orders
- Monitored and adjusted inventory levels according to demand
- Built and established relationships with staff and vendors
- Provided customers with status updates for tracked packages
- Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings
Production Lead
Repligen Corporation
08.2018 - 01.2020
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules
- Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels
- Evaluated employee performance regularly, providing actionable feedback and support for further professional development
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules
- Made sure that products were produced on time and are of good quality
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems
Customer Service Associate
Repligen Corporation
06.2014 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores
- Trained new associates in customer service protocols, elevating overall team's performance
- Identified upselling and cross-selling opportunities, contributing to increased sales
- Trained staff on operating procedures and company services
Cashier
Lowes Home Improvement
08.2005 - 08.2018
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Stocked, tagged and displayed merchandise as required
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
Education
GED -
Dallas SER Dallas
05.1991
Skills
- Account management
- Complaint handling
- Customer focus
- Register operations
- Retail experience
- Microsoft outlook
- Microsoft word
- Microsoft Excel
- Problem-solving
- Administrative support
- Continuous improvement
- New hire training
- Purchasing and procurement
- Shipping
- Receiving
- Warehousing
Timeline
Procurement and Logistics Specialist
Repligen Corporation
01.2020 - 12.2024
Production Lead
Repligen Corporation
08.2018 - 01.2020
Customer Service Associate
Repligen Corporation
06.2014 - 08.2018
Cashier
Lowes Home Improvement
08.2005 - 08.2018
GED -
Dallas SER Dallas
Similar Profiles
Paige MorenoPaige Moreno
Accounts Payable Specialist at Repligen CorporationAccounts Payable Specialist at Repligen Corporation
David OtteDavid Otte
Senior QC Analyst II at REPLIGEN CORPORATIONSenior QC Analyst II at REPLIGEN CORPORATION
Proeung KolProeung Kol
Medical Device Assembler/Machine Operator at Repligen Corporation - Full TimeMedical Device Assembler/Machine Operator at Repligen Corporation - Full Time
Emma OrtizEmma Ortiz
Team Lead at Chick-fil-ATeam Lead at Chick-fil-A
LeAnn KelseyLeAnn Kelsey
Coffee Barista at StarbucksCoffee Barista at Starbucks