Y'Nerria Hallmon
Customer Service
Lawrenceville,GA
Summary
Motivated team player with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer service experiences.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Lazy Dog Restaurant & Bar
Dunwoody, GA
12.2021 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Receptionist
Kadan Homecare
Dunwoody, GA
11.2018 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
Front Desk
Value Place Hotel
03.2013 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Gwinnett Technical College
Lawrenceville, GA05.2024
Skills
- High-Volume Dining
- Billing and Payment Processing
- Preventive Maintenance
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Customer Needs Assessments
- Specials Promotion and Upselling
- Warm and Friendly
- Phone Inquiries
Timeline
Server Shift Leader
Lazy Dog Restaurant & Bar
12.2021 - Current
Receptionist
Kadan Homecare
11.2018 - 11.2021
Front Desk
Value Place Hotel
03.2013 - 05.2016
Gwinnett Technical College
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