YNESTRA WALKER
Englewood,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
National Facility Representative & Department Trainer (Remote)
MBACSI/USPS-Denver
Denver, CO
11.2015 - Current
- Review United States Postal property contract to determine the financial responsibility for the repairs to the USPS facility
- Answered inbound calls about inquiries and promotions an organization's products and services
- Complete researching and resolving complaints to ensure customer retention and satisfaction
- Complete online web submission for building repairs
- Provide contract summaries and ensure contract execution in accordance with company policy
- Ensure that contractor is following legal requirements, owner specifications and government regulations
- Responsible for the advance training of all new agents
- Work close with department supervisor with the training of new agents
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Answered questions and resolved concerns for customer support.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained detailed records of employee progress throughout training process.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Assigned and Declined problems submitted on the online submission page.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Education
Associates of Applied Science in Criminal Justice -
Arapahoe Community College
05.2014
MA in Medical Terminology -
Concord Career College
05.2002
Skills
- Typing 58 wpm
- 10 key Typing
- QuickBooks
- Verbal and Written Communication
- Detail-Orientated
- Time management
- Self-Motivated
- Money Management
- Excellent Multitasking Skills
- Strategic Planning
- Social media (Twitter, Facebook, Instagram,
- Payroll
- Professional office experience
- Accounts Payable
- Active Directory
- Computer Networking
- Task Prioritization
- Team building
- Maintenance & Repair
- Social Perceptiveness
- Decision-Making
- Problem Resolution
- Dependable and Responsible
- Teamwork and Collaboration
- Communication
- Calm Under Pressure
- Clerical Support
- Collaboration
- Analytical
Timeline
National Facility Representative & Department Trainer (Remote)
MBACSI/USPS-Denver
11.2015 - Current
Associates of Applied Science in Criminal Justice -
Arapahoe Community College
MA in Medical Terminology -
Concord Career College
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