Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yngrid Montoya

Silver Spring,Maryland

Summary

Bi-lingual hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, bringing work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

8
8
years of professional experience
1
1
Certification

Work History

BI-LINGUAL TRANSLATING CONSULTANT

Private Consulting
02.2024 - 12.2024
  • Provided exceptional customer service to clients and vendors
  • Translated clients intentions in Spanish to the vendor
  • Created standardized responses as well as coordinate special or custom responses
  • Developed successful solutions tailored to clients' specific needs
  • Evaluated customer feedback surveys in order to determine areas where service could be improved upon

Store Associate & Cashier

GIANT
09.2022 - 08.2023
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
  • Greeted customers and answered questions, assisting with needs and finding items
  • Built relationships with customers through friendly conversations about products or services offered at the store
  • Provided excellent customer service, demonstrating strong interpersonal and communication skills
  • Labeled, tagged, and sorted merchandise for sale
  • Restocked shelves with appropriate items to support availability
  • Processed cash and credit payments with accurate cash-handling
  • Performed general store maintenance for clean store appearance

Floor Cashier

Domino's Restaurant
05.2019 - 09.2020
  • Performed opening and closing duties including setting up displays, restocking shelves
  • Responded promptly to customer inquiries regarding product availability and pricing in person and on call
  • Effectively operated a cash register to accurately process customer transactions
  • Demonstrated strong communication skills by providing excellent customer service
  • Assisted in restocking shelves with merchandise when necessary in order to maintain an orderly appearance
  • Developed and maintained a positive working relationship with customers

Service Assistant

OUTBACK STEAKHOUSE
06.2017 - 01.2019
  • Provided excellent customer service to guests, resolving any issues in a timely manner with courtesy and professionalism
  • Inspected dining area for cleanliness, rearranging tables and chairs as needed
  • Set tables with clean linens, condiments, and other supplies
  • Served ice water, coffee, rolls, and butter to patrons
  • Labeling food products and keeping labels current for health code purposes
  • Stocked server station with necessary restaurant supplies
  • Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays

Education

No Degree - English-as-a-Second-Language Education

Montgomery College
Rockville
01-2026

English Classes (ESOL)

Columbia College Institute
Silver Spring, MD
01-2020

High School Diploma -

Santa Maria De La Providencia
Peru
01-2015

Skills

  • Bilingual (English and Spanish)
  • Software knowledge
  • Time management
  • Continuous improvement
  • Quality assurance

Certification

State Food Safety Training & Certification

Timeline

BI-LINGUAL TRANSLATING CONSULTANT

Private Consulting
02.2024 - 12.2024

Store Associate & Cashier

GIANT
09.2022 - 08.2023

Floor Cashier

Domino's Restaurant
05.2019 - 09.2020

Service Assistant

OUTBACK STEAKHOUSE
06.2017 - 01.2019

No Degree - English-as-a-Second-Language Education

Montgomery College

English Classes (ESOL)

Columbia College Institute

High School Diploma -

Santa Maria De La Providencia

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Yngrid Montoya