Yngrid Ramos
The Bronx
Summary
Dynamic Office Manager at Godwin Medical PC with expertise in HIPAA compliance and medical records management. Proven track record in enhancing team productivity and optimizing office organization. Exceptional communicator dedicated to improving patient experiences and fostering collaboration. Successfully initiated a recycling program, demonstrating commitment to sustainability and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Godwin Medical PC
07.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents..
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Optimized office space utilization, leading to more efficient and productive work environment.
Cash Officer
Marshalls
09.2017 - 01.2019
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
Representative
Asociacion Cibao De Ahorros Y Prestamos
03.2005 - 06.2016
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
Adult Mental Health First Aid USA -
National Council For Mental Wellbeing
The Bronx, NY07-2025
Trauma Informed Care Training -
SOMOS SOCIAL CARE NETWORK
The Bronx, NY07-2025
CMA -
AMCA
New York, NY11-2023
Marketing -
Universidad Tecnologica De Santiago
Dominican Republic11.2003
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical Terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Data Entry
- Procedure Assistance
- Medical records management
- Office organization
- Team collaboration
- Effective communication
- Inventory management
Certification
- CMA - Certified Medical Assistant
Languages
3,5
Timeline
Cash Officer
Marshalls
09.2017 - 01.2019
Office Manager
Godwin Medical PC
07.2017 - Current
Representative
Asociacion Cibao De Ahorros Y Prestamos
03.2005 - 06.2016
Adult Mental Health First Aid USA -
National Council For Mental Wellbeing
Trauma Informed Care Training -
SOMOS SOCIAL CARE NETWORK
CMA -
AMCA
Marketing -
Universidad Tecnologica De Santiago