Overview
Work History
Education
Languages
Timeline
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Yoaly Espinoza

Indio,CA

Overview

13
13
years of professional experience

Work History

Housekeeper

La Quinta Resort & Club
07.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Laborer

TGH
04.2015 - 06.2025
  • Provided essential support during harvest season by operating machinery and manually collecting crops when needed.
  • Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
  • Increased efficiency in field work by utilizing specialized equipment and machinery for planting, cultivating, and harvesting crops.
  • Conducted regular field assessments to monitor growth stages, identify potential issues, and make informed management decisions accordingly.
  • Contributed to a safe working environment by adhering to established safety protocols and participating in regular training sessions.
  • Participated in agricultural research projects by collecting data and providing insights into improved farming techniques or practices.
  • Applied organic growing practices to plant variety of heirloom herbs, vegetables and fruits.
  • Weeded vegetable and herb gardens to provide healthy environment for plant growth.

Forman Leader

Americans Labors
04.2014 - 02.2020
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.

Insurance Customer Service Representative

Fiesta Auto Insurance
02.2013 - 04.2014
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Assessed customer needs and recommended suitable insurance policies.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
  • Set up customer payment plans to cover annual policies and renewals.
  • Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
  • Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
  • Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
  • Streamlined office procedures by organizing files and implementing an efficient document management system.
  • Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
  • Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
  • Played key role in successful migration of customer data to new database, ensuring no customer information was lost.
  • Enhanced team morale and efficiency by organizing regular training sessions on communication and customer service best practices.
  • Implemented personalized follow-up system for unresolved issues, significantly increasing customer satisfaction rates.
  • Processed insurance claims to ensure timely support for customers in need.
  • Conducted detailed policy reviews to advise customers on optimal coverage options.
  • Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
  • Assisted in development of training materials for new hires, enhancing team knowledge and performance.
  • Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
  • Acted promptly to customer complaints, significantly reducing escalation rates.

Education

Graduate Certificate - Banking And Finance

Regional Occupation Program
Indio, CA
09-2009

General Studies

Desert Mirage High School
Thermal, CA
06-2007

Languages

Spanish
English

Timeline

Housekeeper

La Quinta Resort & Club
07.2025 - Current

Laborer

TGH
04.2015 - 06.2025

Forman Leader

Americans Labors
04.2014 - 02.2020

Insurance Customer Service Representative

Fiesta Auto Insurance
02.2013 - 04.2014

Graduate Certificate - Banking And Finance

Regional Occupation Program

General Studies

Desert Mirage High School

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Yoaly Espinoza