Summary
Overview
Work History
Education
Skills
Timeline
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YOAN GADZHEV

Santa Ana,CA

Summary

Motivated professional offering proficiency in data entry combined with exceptional customer service skills. Personable team player, fast learner and committed to continuous, self-directed learning.

Overview

3
3
years of professional experience

Work History

Customer Support

Ambry Genetics
10.2022 - 01.2024
  • Collaborated with cross-functional teams to ensure customer inquiries were handled consistently and patient needs met and handled and resolved patients' complaints and any issues they might have in a professional manner.
  • Used different platforms daily, such as SalesForce, AmbryPort, and SKM for various tasks, SalesForce being the platform that was used the most daily, leaving detailed notes after every patient interaction.
  • Took over 50 inbound and outbound calls a day with TalkDesk regarding patients' genetic testing and communicated daily with various medical facilities/patients from around the US/Canada/UK
  • Followed HIPAA guidelines accordingly and ensured the confidentiality, integrity, and availability of all e-PHI.

E-Commerce Fraud Specialist / RTS Specialist

Ethika
09.2021 - 10.2022
  • Properly and accurately followed all company procedures and assured precise and correct reviewing of customers' order history, billing/shipping address, and risk score judged by PayPal's Braintree platform.
  • Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently.
  • Tackled over 80 RTS, LIT, SIT, and quality concerns a day through the ZenDesk platform and responded to time sensitive tickets in a friendly, respectful and timely manner
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Data Entry

Rubber-Cal
01.2022 - 04.2022
  • Maintained up-to-date knowledge of all retail promotions and price changes.
  • Applied price changes, and then proofread all 4 company websites to make sure all price listings are up to date.
  • Fulfilled order tracking of various products using OrderStream, Commerce Hub, Overstock Oasis, Amazon Seller Central, and numerous other dropship company websites.
  • Accurately inputted tracking numbers, shipping quantities, customer information, and other sensitive data in NetSuite.

Data Entry / Graphic Design

PADI Worldwide
03.2021 - 06.2021
  • Worked independently, and on a team to solve problems and brainstorm ideas in regards to our product.
  • Organized and prioritized work to complete assignments in a timely, efficient manner.
  • Helped to translate variety of eLearning lessons, clean up unnecessary code using Crowdin Software and apply various code in BBEdit.
  • Entered information in a timely and detail orientated manner.

Education

Bachelor of Arts - Studio Arts

California State University, Fullerton
Fullerton, CA
10-2022

Skills

  • Microsoft Office
  • Customer support services
  • Data Entry
  • SalesForce
  • ZenDesk
  • Bilingual (English & Bulgarian)
  • 115 WPM

Timeline

Customer Support

Ambry Genetics
10.2022 - 01.2024

Data Entry

Rubber-Cal
01.2022 - 04.2022

E-Commerce Fraud Specialist / RTS Specialist

Ethika
09.2021 - 10.2022

Data Entry / Graphic Design

PADI Worldwide
03.2021 - 06.2021

Bachelor of Arts - Studio Arts

California State University, Fullerton

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YOAN GADZHEV