Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yoana Gomez Gomez

Hialeah,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Wellmax Medical Center
03.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.

Housekeeper

Miami Lakes Hotel
03.2022 - 03.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Cashier

ENKAI Restaurant
11.2017 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Bank Teller

Popular Bank Of Savings
10.2012 - 04.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Secretary to the General Manager

Ceballos Agroindustrial Company (Citrus)
05.2010 - 09.2012
  • Handled confidential information in professional manner.
  • Answered high volume of phone calls and email inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.

Physical Therapist

Ceballos Urgent Care
09.2007 - 03.2010
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.

Education

High School Diploma -

Ortelio Hernandez Alfonso
Ceballos, Ciego De Avila

Technician - Physical Therapy

Faculty of Medicine
Ciego De Avila University
10.2009

Skills

  • Payment Processing
  • Data Entry
  • Custom Order Management
  • Database Research
  • Appointment Scheduling
  • Customer Service

Certification

OSHA 2023 Biosafety Hazardous Waste Handling and Disposal

OSHA 2023 RCP First Aid CPR

OSHA 2023 Respiratory Protection

OSHA 2023 Access to Employee Medical and Exposure records

OSHA 2023 Hazard Communication: An employee's right to understand

TCPA 101

CPSUI: Contact Preference Shared User Interface 2023

Medicare Stars Training: Module 2 - Health Equity

Medicare Stars Training: Module 1 - Overview

Medicaid Overview

Risk Management

Do the right thing - New Hire

Anti - Harassment and Discrimination (US Edition)

Preventing Workplace violence in Healthcare

Injury and illness prevention program

Bloodborne pathogens awareness

Emergency response in the workplace

Non - ionizing radiation safety

Portable extinguisher 2.0

Hazardous substances in the workplace


Timeline

Customer Care Representative

Wellmax Medical Center
03.2023 - Current

Housekeeper

Miami Lakes Hotel
03.2022 - 03.2023

Cashier

ENKAI Restaurant
11.2017 - 12.2021

Bank Teller

Popular Bank Of Savings
10.2012 - 04.2015

Secretary to the General Manager

Ceballos Agroindustrial Company (Citrus)
05.2010 - 09.2012

Physical Therapist

Ceballos Urgent Care
09.2007 - 03.2010

High School Diploma -

Ortelio Hernandez Alfonso

Technician - Physical Therapy

Faculty of Medicine

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