Yoana Gomez Gomez
HIALEAH GARDENS,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mas Health Centers
12.2023 - Current
- Greeted patient at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Care Representative
Wellmax Medical Center
03.2023 - 12.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Customer Service Representative
Miami Lakes Hotel
03.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bank Teller
Popular Bank Of Savings
10.2012 - 04.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Secretary to the General Manager
Ceballos Agroindustrial Company (Citrus)
05.2010 - 09.2012
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
Physical Therapist
Ceballos Urgent Care
09.2007 - 03.2010
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Conducted clinical assessment and evaluation to determine patient needs.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
Education
High School Diploma -
Ortelio Hernandez Alfonso
Technician - Physical Therapy
Faculty of Medicine
10.2009
Skills
- Payment Processing
- Data Entry
- Custom Order Management
- Database Research
- Appointment Scheduling
- Customer Service
Certification
OSHA 2023 Biosafety Hazardous Waste Handling and Disposal
OSHA 2023 RCP First Aid CPR
OSHA 2023 Respiratory Protection
OSHA 2023 Access to Employee Medical and Exposure records
OSHA 2023 Hazard Communication: An employee's right to understand
TCPA 101
CPSUI: Contact Preference Shared User Interface 2023
Medicare Stars Training: Module 2 - Health Equity
Medicare Stars Training: Module 1 - Overview
Medicaid Overview
Risk Management
Do the right thing - New Hire
Anti - Harassment and Discrimination (US Edition)
Preventing Workplace violence in Healthcare
Injury and illness prevention program
Bloodborne pathogens awareness
Emergency response in the workplace
Non - ionizing radiation safety
Portable extinguisher 2.0
Hazardous substances in the workplace
Timeline
Front Desk Receptionist
Mas Health Centers
12.2023 - Current
Customer Care Representative
Wellmax Medical Center
03.2023 - 12.2023
Customer Service Representative
Miami Lakes Hotel
03.2022 - 03.2023
Bank Teller
Popular Bank Of Savings
10.2012 - 04.2015
Secretary to the General Manager
Ceballos Agroindustrial Company (Citrus)
05.2010 - 09.2012
Physical Therapist
Ceballos Urgent Care
09.2007 - 03.2010
High School Diploma -
Ortelio Hernandez Alfonso
Technician - Physical Therapy
Faculty of Medicine
Similar Profiles
Alberto Medero LeonAlberto Medero Leon
Medical Assistant at MAS Health CentersMedical Assistant at MAS Health Centers
Jasmin GarateixJasmin Garateix
Consultant at PRIME CARE LLC / MAS HEALTHConsultant at PRIME CARE LLC / MAS HEALTH
Aryana FernandezAryana Fernandez
Community Health Worker at Wesley Health Centers + Wesley Health CentersCommunity Health Worker at Wesley Health Centers + Wesley Health Centers
Inti CarrerasInti Carreras
Registered Nurse, Long-Term Acute Care at Nspire Miami LakesRegistered Nurse, Long-Term Acute Care at Nspire Miami Lakes
Jhomari VerasJhomari Veras
Registered Behavior Technician at SILK GLOVES THERAPY INCRegistered Behavior Technician at SILK GLOVES THERAPY INC