Yoana Ortiz Melendez
Alexandria,VA
Summary
Proven team leader with a track record of enhancing customer satisfaction by leveraging hospitality service expertise and excellent memory. Skilled in fostering a positive environment and efficiently multitasking, I excel in fast-paced settings, significantly contributing to team success and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Alexandria
04.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Hospitality Leader/Server
Great American Restaurants
Arlington, VA
06.2019 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Hospitality Leader: overlooked server team and ensured team was set up for success from the start/end of shifts.
Food Service Worker/Cashier
Sweet Green
Alexandria, VA
09.2017 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Alexandria City High School
Alexandria, VA06.2018
Skills
- Friendly and outgoing
- Team Player
- Excellent memory
- Hospitality service expertise
- Team Leadership
Languages
Spanish
English
Timeline
Barista
Starbucks
04.2022 - Current
Hospitality Leader/Server
Great American Restaurants
06.2019 - 04.2022
Food Service Worker/Cashier
Sweet Green
09.2017 - 05.2019
High School Diploma -
Alexandria City High School