Yoana Ruiz Hernandez
Tallahassee,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
Work History
Supervisor
Clarion Hotel by Choice Hotels
Tallahasse, Florida
06.2022 - 09.2023
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Assistant Manager
Moscamed
Villaflores, Chiapas
01.2021 - 06.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
Customer Services Assistant
Coppel
Villaflores, Chiapas
09.2017 - 05.2020
- Provided assistance with product selection, based on customer needs and preferences.
- Assisted customers with check-out process, including payment transactions and bagging items.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answered incoming calls from customers seeking information or help with issues related to products or services.
- Processed returns and refunds courteously according to company policy.
- Tracked inventory levels for assigned areas of the store.
- Verified that all point-of-sale equipment was operating correctly at the start of each shift.
- Performed cashier duties such as taking payments, issuing receipts., when needed.
Education
Bachelor of Arts - Bachelor of Social Work
Metropolitan University Institute
Villaflores01-2018
Skills
- Staff Management
- Schedule development
- Inventory Control
- Inventory Oversight
- Processes and procedures
Languages
English
Limited
Spanish
Professional
Timeline
Supervisor
Clarion Hotel by Choice Hotels
06.2022 - 09.2023
Assistant Manager
Moscamed
01.2021 - 06.2021
Customer Services Assistant
Coppel
09.2017 - 05.2020
Bachelor of Arts - Bachelor of Social Work
Metropolitan University Institute
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