Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoandy Vera Vidal

Hialeah,FL

Summary

Localized technical support for university technology labs, including faculty, staff and student body. Detailed supervisor of technical operations for classrooms and lab, including lesson plan facilitation and presentation. Highly organized author of site workstation inventory, keeping track of software update status, machine processing speed and updating to meet classroom needs. Expert in software installation, computer operation and workstation configuration with complete understanding of classroom technology needs. Organized coordinator of [School name]'s workstation inventory with detailed documentation of software update status, computer models and device specifications. Engaging instructor in computer and technology-based lessons for students and educators. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Computers Lab Technician

School
07.2020 - 06.2022
  • Improved customer satisfaction by efficiently diagnosing and repairing various appliances and equipment.
  • Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
  • Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
  • Streamlined the repair process with thorough diagnostics and effective communication with clients about repair options.
  • Enhanced computer lab efficiency by maintaining and updating hardware and software systems.
  • Streamlined troubleshooting processes for quicker resolution of technical issues, improving overall user satisfaction.
  • Assisted users with various software applications, resulting in increased productivity and understanding.
  • Established a comprehensive inventory system for tracking computer equipment, reducing loss and misplacement.
  • Developed user-friendly guides to help students navigate complex software programs, enhancing their learning experience.
  • Implemented regular equipment maintenance schedules, ensuring optimal performance and reducing downtime.
  • Resolved hardware malfunctions efficiently, minimizing disruption to the overall workflow within the lab setting.
  • Collaborated with other staff members on cross-departmental projects, leveraging shared knowledge and resources to achieve desired outcomes.
  • Maintained data security through regular virus tests and installation of protective software.
  • Configured, maintained and installed workstation, file servers and devices in adherence to established rules and regulations.
  • Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.
  • Collaborated with staff from other departments to evaluate technology needs and provide appropriate support.
  • Developed and implemented preventive maintenance procedures.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Exercised best practices in voice and data communications security protocol.

Bartender/ Waiter

Mintur
03.2015 - 06.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Repairman and Retail of Cell Phones and Landlines

ETECSA
02.2013 - 03.2015
  • Improved customer satisfaction by efficiently diagnosing and repairing various appliances and equipment.
  • Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
  • Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
  • Streamlined the repair process with thorough diagnostics and effective communication with clients about repair options.
  • Increased client retention, consistently providing exceptional service during maintenance calls.
  • Collaborated with team members to complete large-scale projects within tight deadlines.
  • Managed inventory of replacement parts strategically, minimizing downtime for repairs and reducing costs.
  • Delivered consistent high-quality workmanship, adhering to industry standards and best practices on all jobs performed.
  • Conducted regular safety inspections on equipment to prevent accidents or malfunctions during operation.
  • Provided expert knowledge in troubleshooting difficult repairs, contributing to faster resolutions for clients'' issues.
  • Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
  • Served as a reliable point of contact for clients, addressing their concerns promptly and professionally throughout the repair process.
  • Optimized workflow efficiency through organization of workspace, tool maintenance, and careful planning of daily tasks.
  • Earned a reputation for honesty by offering transparent pricing structures and genuinely recommending only necessary repairs to clients'' appliances or equipment.
  • Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Dismantled machines and equipment to remove defective parts.
  • Completed repairs and maintenance for over 100 customers per week.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Provided technical advice and guidance to customers on use and maintenance of products.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Installed and programmed variety of consumer products.
  • Worked with diverse types of weather and ground conditions.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Checked, repaired and repacked survival equipment to meet specifications.

Education

No Degree - Computers Science

UCI
Cuba

High School And Technician Computers Science - Computers Science

Polytechnic Institute of Computers Science
Moron, Cuba
06.2009

Skills

  • Analytical Skills
  • Virtualization
  • Decision Making
  • Cloud Computing
  • Interpersonal Skills
  • Operating System Support
  • Network Troubleshooting
  • Project Management
  • Attention to Detail
  • Problem Solving
  • Help Desk Support
  • Peripheral Installation
  • Computer Assembly
  • Critical Thinking
  • Continuous Learning
  • Conflict Resolution
  • Wireless Networking
  • Active Listening
  • Adaptability
  • Network Configuration
  • System Upgrades
  • Multitasking
  • Technical Support
  • Customer Service
  • Time Management
  • Software Installation
  • Desktop Support
  • Hardware Maintenance
  • Application Support
  • Virus Removal
  • LAN/WAN
  • User Support
  • System Maintenance
  • Computer Diagnostics
  • Device Installation
  • Hardware Configuration
  • Hardware Diagnostics
  • Hardware and Software Repair
  • Application Installations
  • TCP/IP
  • Hardware Upgrades
  • Friendly and Patient
  • Hardware and Software Configuration
  • Microsoft Windows and Office
  • Software Upgrades
  • Troubleshooting Network Issues
  • Problem-Solving
  • Laptop Servicing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Computers Lab Technician

School
07.2020 - 06.2022

Bartender/ Waiter

Mintur
03.2015 - 06.2020

Repairman and Retail of Cell Phones and Landlines

ETECSA
02.2013 - 03.2015

No Degree - Computers Science

UCI

High School And Technician Computers Science - Computers Science

Polytechnic Institute of Computers Science

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Yoandy Vera Vidal