YOANI PENALVER
Summary
A top-performing Medical Office administrator and medical assistant credited with delegating and handling office workflow to create and maintain efficiency and productivity. Savvy in front desk management, HR, medical billing/collections, and customer service.
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
2027
2027
years of professional experience
Work History
Virtual Care Manager
Lara Health
New York, NY
2024 - Current
- Coordinated care plans for diverse patient populations to enhance health outcomes.
- Developed and implemented strategies for patient engagement and education programs.
- Coordinated efforts with diverse teams to ensure seamless and comprehensive service delivery.
- Monitored patient progress and adjusted care plans based on evolving needs.
- Supervise daily monitoring of patient blood pressure and glucose levels.
- Conducted outreach to patients to review and discuss monthly assessments.
- Proficient in using eClinicalWorks, Athenahealth and UnifiMD EHR systems
Medical Office Administrator/Medical Assistant Supervisor
Craig Warschauer, M.D. P.C.
New York, NY
2015 - 2023
- Primary staff liaison with all patients from the initial physician recommendations, pre-operative recommendations, or referral to medical specialists.
- Develop, implement and enforce office policies, increasing teamwork and productivity amongst staff.
- Effectively manage front desk functions with 6 phones, and efficiently maintain filing, data entry/processing and other administrative tasks.
- Managed pre-operative patient clearances with coordinators from New York Presbyterian/Weill Cornell and Hospital for Special Surgery which made me proficient in using EPIC EMR system proficiently.
Medical Assistant
Queens Surgical Care Center
Queens, NY
2011 - 2013
- Supervise medical assistants of 6 staff and about 35-50 patients daily.
- Assign and direct staff responsibilities and assess employee performance, leading to quicker patient traffic, better quality care by using direction, more efficient communication.
- Responsible for coordinating schedule of emergency maintenance visits to ensure smooth office production flow and prompt delivery of care.
Education
Medical Assistant
New Age Training
New York, NY12-2011
Human Services Studies - Human Services
New York City College of Technology
Brooklyn, NY06-2002
Skills
- Front Desk Operations
- Staff Supervision/Assessment
- Scheduling/Workflow Maintenance
- Medical Billing/Collections
- Customer Service
- Data Entry/Processing
- MS Office/Outlook/Typing (59 wpm)
- Virtual Care Management
Timeline
Virtual Care Manager
Lara Health
2024 - Current
Medical Office Administrator/Medical Assistant Supervisor
Craig Warschauer, M.D. P.C.
2015 - 2023
Medical Assistant
Queens Surgical Care Center
2011 - 2013
Medical Assistant
New Age Training
Human Services Studies - Human Services
New York City College of Technology