Yoanis Mustelier
Hialeah,FL
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Orlando Galindez
Miami, FL
10.2005 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors warmly and directed them to correct personnel or office.
- Completed basic bookkeeping and document filing.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
Conrado Duany
Havana, Cuba07-1991
Skills
- Customer service
- Call handling
- Document filing
- Payment processing
- Confidential information handling
- Appointment scheduling
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Client communication
- Customer assistance and interaction
- Phone etiquette
- Listening skills
- Front office management
- Fluent in Spanish
- Basic English
- Filing and sorting
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Front Desk Receptionist
Orlando Galindez
10.2005 - Current
High School Diploma -
Conrado Duany
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