Yoanna Gil Mattos
Kissimmee,FL
Summary
Accomplished Executive Assistant with a proven track record at Expert Cleaning Resources, adept in administrative support and staff management. Excelled in maintaining confidentiality, optimizing executive schedules, and enhancing office operations. Demonstrated resourcefulness and a customer service-oriented approach, significantly contributing to policy development and improving operational efficiency.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Expert Cleaning Resources
05.2012 - 05.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Assistant Manager
Clarks Company
01.2008 - 03.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Arts - Business Administration
Valencia College
Kissimmee, FL01.2024
Bachelor of Arts - Fashion Design And Merchandising
International Academy of Design And Technology
Orlando, FL05.2008
Skills
- Administrative Support
- Customer Service-Oriented
- Information confidentiality
- Scheduling
- Calendar Management
- Professional and mature
- Resourceful
- File Organization
- Staff Management
- Filing and data archiving
- Invoice Processing
- Business Administration
- Phone Etiquette
- Business Correspondence
- Payroll
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Executive Assistant
Expert Cleaning Resources
05.2012 - 05.2023
Assistant Manager
Clarks Company
01.2008 - 03.2012
Associate of Arts - Business Administration
Valencia College
Bachelor of Arts - Fashion Design And Merchandising
International Academy of Design And Technology
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