Yoanna Gonzalez Puig
Jacksonville
Summary
Dynamic customer service professional with proven expertise at AB-AF Dry Clean Mark Int. in order processing and data entry. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective communication. Skilled in invoicing and shipment processing, consistently achieving high accuracy in a fast-paced environment while fostering teamwork and collaboration.
Organized Store Associate with solid background in processing orders efficiently and accurately. Known for ensuring timely delivery and maintaining high customer satisfaction. Demonstrated skills in data entry and communication, contributing to seamless operations.
Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic.
Overview
15
15
years of professional experience
Work History
Customer Service and Order Processor.
AB-AF Dry Clean Mark Int.
11.2022 - 03.2025
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
Store Associate
TRD Caribe
02.2015 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Participated in training sessions to stay updated on product information and company policies.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
Store Manager, (Business Owner)
Santa Isabel Art Gallery
08.2010 - 01.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
C.S.I.J Ciro Sosa Ruiceico
Cuba07-2006
Skills
- Teamwork orientation
- Data entry skills
- Order picking
- Invoicing and billing
- Picking orders
- Sales order processing
- Shipment processing
- Verifying shipments
- Tracking packages
- Managing returns
- Safety practices
- Customer service
- Attention to detail
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service and Order Processor.
AB-AF Dry Clean Mark Int.
11.2022 - 03.2025
Store Associate
TRD Caribe
02.2015 - 07.2022
Store Manager, (Business Owner)
Santa Isabel Art Gallery
08.2010 - 01.2015
High School Diploma -
C.S.I.J Ciro Sosa Ruiceico
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