Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yoanna Quiroz

Sealy

Summary

Dynamic bilingual sales and customer service professional with proven success at FWA Allstate, excelling in relationship building and complaint handling. Achieved consistent sales targets while enhancing customer loyalty through empathetic support. Proficient in data entry and adept at managing high-stress situations, driving revenue growth and fostering long-term partnerships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bilingual Sales/Customer Service Representative

FWA Allstate
05.2024 - Current
  • Contributed to team success with consistent achievement of sales targets.
  • Leveraged strong negotiation skills to secure favorable deals and achieve mutually beneficial outcomes.
  • Collaborated with cross-functional teams to develop marketing strategies targeting diverse clientele groups.
  • Increased sales by effectively addressing customer inquiries in both English and Spanish languages.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted call-in customers with questions and orders.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Bilingual Sales/Customer Service Representative

GEICO
03.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Exceeded monthly sales targets through proactive prospecting and lead generation.
  • Maximized profitability by managing expenses carefully while seeking out cost-effective ways to conduct business.
  • Facilitated cross-selling efforts by identifying additional opportunities within existing client accounts.
  • Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.

Warehouse Asociate/Bilingual Customer Service Representative

Rooms To Go Distrubution
08.2019 - 03.2022
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
  • Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
  • Facilitated communication between departments by acting as a liaison regarding report-related issues or concerns.

Education

High School Diploma -

Sealy High School
Sealy, TX
08-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Customer relations
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Microsoft outlook
  • Follow-up skills
  • Team development
  • Administrative support
  • Building rapport

Certification

Certified Forklift Operator

Certified Tugger Operator

Property and Casualty Licensed in 21 States

Life and Health Licensed in Texas

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Sales/Customer Service Representative

FWA Allstate
05.2024 - Current

Bilingual Sales/Customer Service Representative

GEICO
03.2022 - 05.2024

Warehouse Asociate/Bilingual Customer Service Representative

Rooms To Go Distrubution
08.2019 - 03.2022

High School Diploma -

Sealy High School

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Yoanna Quiroz