Yoannis Lopez

Determine donor suitability, according to interview results, vital signs, and medical

history. Prepare donors for plasmapheresis process. Draw blood from veins by

vacuum tube, or butterfly venipuncture methods. Responds to and assist with donor

reactions in accordance with SOP. Set-up, disconnects, and operates the automated

plasmapheresis machine, including troubleshooting and daily, weekly, and monthly

maintenance of equipment. Dispose of contaminated sharps, in accordance with

applicable laws, standards and policies. Monitor blood or plasma donors during

and after procedures to ensure health, safety, and comfort.

Answered multi-line phone system to respond to inquiries and transfer calls to correct

departments and personnel. Maintained files and records by implementing effective filing

systems that boosted efficiency and organization. Reported facility and room maintenance

problems to appropriate personnel for immediate remediation. Used internal software to process

reservations, check-ins and check-outs. Contacted housekeeping staff and maintenance

department immediately to resolve guest room issues. Greeted guests at front desk and engaged

in pleasant conversations while managing check-in process. Kept accounts in balance and ran

daily reports to verify totals. Calculated billings and posted charges to room accounts, reviewing

charges with guests at checkout. Collected room deposits, fees and payments.

Provided excellent customer service. Ensured department appearance and

equipment area are well-maintained. Checked to ensure that appropriate changes

were made to resolve customers’ problems. Solicited sales of new or additional

services or products. Recommended, selected, and helped locate or obtain

merchandise based on customer needs and desires. Greeted customers and

ascertained what each customer wanted or needed, answered questions regarding

the store and it’s merchandise. As well as maintained knowledge of current sales

and promotions, policies regarding payment and exchanges, and security practices.

Welcomed customers, answered their questions. Operated scanners, scales, cash registers, and

other electronics. Balanced the cash register and generated reports for credit and debit sales.

Accepted payments, ensured all prices and quantities are accurate and proved a receipt to every

customer. Processed refunds and exchanges, resolving complaints. Bagged or wrapping

purchases to ensure safe transport. Followed all store procedures and maintained a clean

workspace.