Yoannis Marquez

• Applied strong leadership talents and problems-solving skills to maintain team efficiency and organize workflow.
• Handle customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve week areas.
• Maintain compliance with company policies , objectives and communication goals.
• Developed training , task and process guidelines and communicated clear and concise direction to employee.

• Received and responded to customer request via letters, emails, telephone call and in person.
• Gather and organized materials to support operations.
• Coached employees through day-to-day work and complex problems.
• Aided colleagues, managers and customers throughregular communication and assistance.

• Entered and maintained departmental records in company database.

•. Managed office activities by maintaining communication between patients, tracking records and filing all documents.

• Maintained master schedule and set up appointments.

• Working in a busy day, helping the front desk, cleaning the lobby and preparing breakfast and lunch for the patients.
• Preparing all my documents for the meeting in the mornings.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Provided positive first impressions to welcome existing, new and potential customers.

•. Helped customers locate products and checked store system for merchandise at other sites.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.