Supervised daily wire processing operations, ensuring timely and accurate domestic and international wire transfers
Led and trained team members on new wire procedures and compliance requirements
Assisted with resolving escalated customer and internal department issues related to wire activity
Prepared reports on wire volumes and productivity
Update processing procedures and balancing sheets
Conduct quality control reviews to minimize processing errors and reduce operational risk
Deposit Operations Specialist
One Florida Bank
Orlando, Florida
09.2022 - Current
Daily processing of incoming/outgoing wires (foreign and domestic)
Daily reconciling of general ledger accounts for wires/ICS
Daily processing of ACH-merges/violations
Cash balancing for branches/ATMs
Branch Manager I
Trustco Bank
Orlando, Florida
11.2021 - 09.2022
Generate sale leads through networking and referrals
Developed and executed integrated sales, client relationships, and credit strategies to achieve desired revenue and service goals
Provide inspiration and leadership to branch staff daily through one-on-one coaching, morning huddles, and sales techniques, including service expectations and compliance guidelines
Licensed Mortgage Originator, Closing Coordinator
Payment Solutions BSA/AML Specialist I
Axiom Bank
Orlando, Florida
07.2019 - 11.2021
Monitor prepaid accounts for suspicious activities & research of unusual transactions
Investigate cases of suspected customer & employee fraud; prepare case files for fraud cases
Monitor & perform risk analysis on high risk accounts & employee accounts
Conduct research & prepare documents for subpoenas
Deposit Operations Specialist
Axiom Bank
Orlando, Florida
03.2017 - 07.2019
Review and process wire transfers ensuring requested wire transaction comply with bank policies
ATM/Mobile deposit review for early warning fraud detection, processing and crediting
Review, collect and process in a timely manner all legal documents including judgments, levies & child support collections.
Call Center Representative
Axiom Bank
Orlando, Florida
01.2015 - 03.2017
Utilize product knowledge and services to provide great customer service with each and every customer interaction.
Responsible for a wide-range of administrative duties including but not limited to renewing CDs, processing extended holds, document customer return mail, NSF's, dormant accounts, overdraft letters, closing accounts, 7th occurrence counseling, processing exception items including returned deposits items/chargebacks, non-post, ACH.
Follows bank compliance policies and assist peers with day to day operations/reviews whenever necessary to ensure the department completes all assigned responsibilities