Yoanny Paulino
Highland Park
Summary
Dynamic and results-oriented professional with extensive experience in logistics coordination at Aramco and IT support roles across educational and community college settings. Excelled in problem-solving and customer service, significantly enhancing operational efficiency and user satisfaction. Proficient in SAP, Microsoft Office, and ERP systems, with a proven track record of developing and implementing effective logistics and IT solutions.
Overview
20
20
years of professional experience
Work History
Logistics Coordinator
Aramco
08.2022 - 05.2024
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
IT Help Desk Technician
Aramco Rastanura Elementary School
06.2014 - 05.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
IT Software Support Technician
Bronx Community College
08.2004 - 09.2011
- Streamlined help desk processes for increased efficiency and improved customer satisfaction.
- Enhanced software performance by identifying and resolving technical issues in a timely manner.
- Assisted clients with customized software solutions tailored to their specific business needs.
- Actively participated in company-wide initiatives aimed at enhancing security protocols and data protection measures within the organization''s IT infrastructure.
- Implemented software updates, ensuring smooth transitions with minimal downtime.
- Increased user satisfaction through proactive identification of potential system bottlenecks and implementing necessary improvements.
- Maintained strong working knowledge of various operating systems, hardware components, networking protocols, databases, and other relevant technologies used within the organization''s IT landscape.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Computer And Information Systems
Lehman College
Bronx, NY06-2011
Associate of Science - Business Administration And Management
Bronx Community College
Bronx, NY06-2002
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Inventory management, control
and procedures
- Computer-based inventory system
- SAP, Microsoft Office, Power School expertise
- Data entry
- Logistics process improvement
- Desktop and laptop computers
- ERP systems proficiency
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Logistics Coordinator
Aramco
08.2022 - 05.2024
IT Help Desk Technician
Aramco Rastanura Elementary School
06.2014 - 05.2024
IT Software Support Technician
Bronx Community College
08.2004 - 09.2011
Bachelor of Science - Computer And Information Systems
Lehman College
Associate of Science - Business Administration And Management
Bronx Community College
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