YOARIS FRED-ACEVEDO
Philadelphia,USA
Summary
Adaptable bilingual professional with strong communication and leadership skills. Excels in team environments with a collaborative and positive attitude. Quick to adapt to new challenges and effectively navigate dynamic situations. Fluent in English and Spanish, authorized to work in the U.S. for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Lines Account Representative
NJM Insurance Group
, New Jersey
01.2023 - Current
- Provided expert guidance on NJM products to enhance customer satisfaction.
- Educated customers on auto insurance and property policies specific to NJ, PA, and CT.
- Consistently achieved and surpassed targets through strategic time management.
- Provide accurate and professional auto quotes tailored to individual customer needs.
- Developed skills in property insurance through recent training.
Bilingual Bank Specialist
TD Bank
Mount Laurel, NJ
05.2020 - 08.2022
- Managed customer interactions swiftly in a fast-paced banking call center.
- Resolved account issues and provided exceptional bilingual customer service
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Cross trained to open Credit card , Online banking and Fraud investigations Unit
Bilingual Call Center Representative
MRS Associates
Cherry Hill, NJ
02.2019 - 05.2020
- Collaborated within Toyota/Lexus Financial Services outbound collections team.
- Assisted customers in resolving collections accounts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Conducted skip tracing activities to locate delinquent customers.
Sales Associate
Zara
Cherry Hill, NJ
04.2018 - 03.2019
- Provided excellent in-store customer service.
- Assisted shoppers, managed fitting rooms, and ensured satisfaction.
Education
Associate Degree - Community and Human Services
Esperanza College of Eastern University
Philadelphia, PA05.2019
High School Diploma - Equivalent
Mariana Bracetti Charter School
Philadelphia, PASkills
- Excel
- Microsoft Word
- Call Center Experience
- Customer Service
- Spanish Fluent
- Microsoft Teams
Certification
- Personal Lines Insurance License
- Certified of Medical Interpreter
Timeline
Personal Lines Account Representative
NJM Insurance Group
01.2023 - Current
Bilingual Bank Specialist
TD Bank
05.2020 - 08.2022
Bilingual Call Center Representative
MRS Associates
02.2019 - 05.2020
Sales Associate
Zara
04.2018 - 03.2019
Associate Degree - Community and Human Services
Esperanza College of Eastern University
High School Diploma - Equivalent
Mariana Bracetti Charter School