Yobani Garcia
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Medical Assistant/Manager (Front/Back Office)
Immediate Medical Center/Akeso Occupational Health
Commerce, Lakewood, La Mirada, Paramount, CA
04.2016 - Current
- Help employees, employers, nurse case managers, adjusters out with any questions or concerns they had with anything that had to do with workers compensation
- Help with procedures (suture removal, staple removal, blood draws, and drainages)
- Performed all job duties in the back office that consisted of performing blood work, urine, EKG's, PFT's, Audio and Snellen
- Stock and order supplies
- Medical records/Subpoenas
- DOT urine collection certified
- BAT certified.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
Front and Back Office Medical Assistant
Reliant Immediate Care
Los Angeles, CA
12.2014 - 03.2016
- Support 2 to 6 physicians; 100+ patients per day
- Greet and register all the patients that came in for Doctor/Physical Therapy appointments
- Create and send out RFA's for Physical Therapy/Chiropractic
- Schedule and re-schedule patients; orthopedic procedures
- Handle insurance verification and authorization; HMO, PPO, Medicare, Medi-Cal
- Answer phone calls
- Help employees, employers, nurse case managers, adjusters out with any questions or concerns they had with anything that had to do with workers compensation
- Help with procedures (suture removal, staple removal, blood draws, and drainages)
- Utilize Agility EMR system.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Function Capacity Evaluator
Cedar Medical Group
Ontario, CA
02.2012 - 08.2015
- In charge of performing Function Capacity Evaluations to patients that had a work injury, was also in charge of scheduling patients, sending authorizations, calling attorneys, calling adjusters, reviewing reports and creating reports (Front & Back Office)
Function Capacity Evaluator
Acupuncture Pain and Health Care
Sherman Oaks, CA
04.2011 - 01.2012
- Parts of the requirements were to perform Function Capacity Evaluations for patients that were injured at work.
Extern (Medical Assistant)
Northeast Community Clinic-Grand
Los Angeles, CA
01.2011 - 02.2011
- Part of the requirement for the school I was attending, I had to complete 160 hours which consist of front desk, back desk, and medical records.
Receptionist
St. Johns Well Child & Family Center
Los Angeles, CA
11.2009 - 07.2010
- Answered incoming calls and scheduled appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Interpreter
Leyda's Services
Wichita, KS
11.2006 - 06.2009
- Translated for patients seeking medical care
- Participate in various situations in which interpreter skills were needed
- Performed written and verbal translation for medical professionals in various capacities.
Education
Medical Assistant -
Huntington Park, CA
12.2010
High School Diploma -
Towne East Educational Resource Center
07.2007
Skills
- 10 years' experience in Healthcare/Occupational - Front and Back Office Medical Assisting
- High volume phone service and triage
- Patients check in and check out, customer service
- Appointment scheduling
- Insurance Verification; HMO, PPO, Medi-Cal, Medicare, Workers Compensation
- Knowledgeable in the following areas: Orthopedic, Internal Medicine, EMG/NCV, Psych, Neurologist, Ophthalmologist, Chiropractor, Acupuncture
- Referrals and authorizations
- Bilingual in Spanish
Timeline
Medical Assistant/Manager (Front/Back Office)
Immediate Medical Center/Akeso Occupational Health
04.2016 - Current
Front and Back Office Medical Assistant
Reliant Immediate Care
12.2014 - 03.2016
Function Capacity Evaluator
Cedar Medical Group
02.2012 - 08.2015
Function Capacity Evaluator
Acupuncture Pain and Health Care
04.2011 - 01.2012
Extern (Medical Assistant)
Northeast Community Clinic-Grand
01.2011 - 02.2011
Receptionist
St. Johns Well Child & Family Center
11.2009 - 07.2010
Medical Interpreter
Leyda's Services
11.2006 - 06.2009
Medical Assistant -
Huntington Park, CA
High School Diploma -
Towne East Educational Resource Center
Similar Profiles
Emilia LopezEmilia Lopez
Medical Assistant at Akeso Occupational HealthMedical Assistant at Akeso Occupational Health
Coraima SalmeronCoraima Salmeron
Medical Assistant at Akeso Occupational HealthMedical Assistant at Akeso Occupational Health
Jesus AudeloJesus Audelo
Patient Care Coordinator/Front Desk Leader at Akeso Occupational HealthPatient Care Coordinator/Front Desk Leader at Akeso Occupational Health