Yobani Garcia
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Medical Assistant/Manager (Front/Back Office)
Immediate Medical Center/Akeso Occupational Health
04.2016 - Current
- Help employees, employers, nurse case managers, adjusters out with any questions or concerns they had with anything that had to do with workers compensation
- Help with procedures (suture removal, staple removal, blood draws, and drainages)
- Performed all job duties in the back office that consisted of performing blood work, urine, EKG's, PFT's, Audio and Snellen
- Stock and order supplies
- Medical records/Subpoenas
- DOT urine collection certified
- BAT certified.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
Front and Back Office Medical Assistant
Reliant Immediate Care
12.2014 - 03.2016
- Support 2 to 6 physicians; 100+ patients per day
- Greet and register all the patients that came in for Doctor/Physical Therapy appointments
- Create and send out RFA's for Physical Therapy/Chiropractic
- Schedule and re-schedule patients; orthopedic procedures
- Handle insurance verification and authorization; HMO, PPO, Medicare, Medi-Cal
- Answer phone calls
- Help employees, employers, nurse case managers, adjusters out with any questions or concerns they had with anything that had to do with workers compensation
- Help with procedures (suture removal, staple removal, blood draws, and drainages)
- Utilize Agility EMR system.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Function Capacity Evaluator
Cedar Medical Group
02.2012 - 08.2015
- In charge of performing Function Capacity Evaluations to patients that had a work injury, was also in charge of scheduling patients, sending authorizations, calling attorneys, calling adjusters, reviewing reports and creating reports (Front & Back Office)
Function Capacity Evaluator
Acupuncture Pain and Health Care
04.2011 - 01.2012
- Parts of the requirements were to perform Function Capacity Evaluations for patients that were injured at work.
Extern (Medical Assistant)
Northeast Community Clinic-Grand
01.2011 - 02.2011
- Part of the requirement for the school I was attending, I had to complete 160 hours which consist of front desk, back desk, and medical records.
Receptionist
St. Johns Well Child & Family Center
11.2009 - 07.2010
- Answered incoming calls and scheduled appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Interpreter
Leyda's Services
11.2006 - 06.2009
- Translated for patients seeking medical care
- Participate in various situations in which interpreter skills were needed
- Performed written and verbal translation for medical professionals in various capacities.
Education
Medical Assistant -
Huntington Park, CA
12.2010
High School Diploma -
Towne East Educational Resource Center
07.2007
Skills
- 10 years' experience in Healthcare/Occupational - Front and Back Office Medical Assisting
- High volume phone service and triage
- Patients check in and check out, customer service
- Appointment scheduling
- Insurance Verification; HMO, PPO, Medi-Cal, Medicare, Workers Compensation
- Knowledgeable in the following areas: Orthopedic, Internal Medicine, EMG/NCV, Psych, Neurologist, Ophthalmologist, Chiropractor, Acupuncture
- Referrals and authorizations
- Bilingual in Spanish
Timeline
Medical Assistant/Manager (Front/Back Office)
Immediate Medical Center/Akeso Occupational Health
04.2016 - Current
Front and Back Office Medical Assistant
Reliant Immediate Care
12.2014 - 03.2016
Function Capacity Evaluator
Cedar Medical Group
02.2012 - 08.2015
Function Capacity Evaluator
Acupuncture Pain and Health Care
04.2011 - 01.2012
Extern (Medical Assistant)
Northeast Community Clinic-Grand
01.2011 - 02.2011
Receptionist
St. Johns Well Child & Family Center
11.2009 - 07.2010
Medical Interpreter
Leyda's Services
11.2006 - 06.2009
Medical Assistant -
Huntington Park, CA
High School Diploma -
Towne East Educational Resource Center
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