Yobanka Mabel Lemos
Brooklyn,NY
Summary
Bilingual Detail-oriented professional with experience in customer relations and service representation. Known for strong communication and time management skills, effectively addressing customer inquiries and improving satisfaction rates.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AUTOZONE
Orlando, Florida
09.2024 - 10.2025
- Greeted customers upon entering the store and provided assistance.
- Helped customers by answering questions and locating merchandise.
- Assisted customers with finding the right product for their needs.
- Restocked inventory and managed product placement on shelves.
- Processed customer transactions using point-of-sale systems.
BDC Service Representative
CITY KIA OF GREATER ORLANDO
Orlando, Florida
09.2024 - 05.2025
- Scheduled service appointments using dealership management software for efficiency.
- Assisted customers with inquiries about vehicle services and warranties effectively.
- Collaborated with technicians to ensure timely completion of service requests.
- Performed data entry of customer information into computer system.
- Attended training sessions on new technologies used by the BDC department.
Receptionist
JERSEY CITY KIA
Jersey City, New Jersey
08.2023 - 12.2023
- Greeted customers warmly and directed them to appropriate departments.
- Managed incoming phone calls and scheduled service appointments efficiently.
- Organized paperwork and maintained customer files for easy access.
- Maintained cleanliness and organization of the reception area and showroom.
Appointment Coordinator
PRESTIGE VOLVO OF ENGLEWOOD
Englewood, New Jersey
03.2022 - 08.2023
- Scheduled appointments for vehicle maintenance and service consultations.
- Coordinated communication between customers and service advisors effectively.
- Managed appointment calendar to optimize service department efficiency.
Customer Relations Manager
WESTCHESTER TOYOTA SALES & SERVICE
Yonkers, NY
07.2019 - 08.2021
- Respond to all service, parts and sales complaints
- Retain an exceptional customer satisfaction index
- Monitor incoming dealership satisfaction surveys
- Assure appropriate customer wait times
Cashier
WESTCHESTER TOYOTA SERVICE & PARTS
Yonkers, NY
07.2019 - 08.2021
- Verify tender authenticity
- Process credit card transactions
- Greet & smile for customers at cashier window
- Count cash register at the end of shift
Inventory Manager
WESTCHESTER TOYOTA SALES
Yonkers, NY
07.2019 - 08.2021
- Locate & swap vehicles with other dealerships
- Add new delivered & swapped vehicles into dealer inventory
- Pricing & tagging new delivered & swapped vehicles in dealer inventory
Business Development Center Agent
WESTCHESTER TOYOTA SERVICE & PARTS
Yonkers, NY
07.2019 - 08.2021
- Answer incoming phone calls
- Log customer information into database
- Schedule and follow up with appointments
- Meet or exceed appointment booking objectives
- Respond to online inquiries and requests
Education
HIGH SCHOOL REGENTS DIPLOMA -
Mt. Vernon High School
Mount Vernon, NYSkills
- Excel
- Microsoft Word
- PowerPoint
- Customer Service
- Customer Care
- Customer Support
- Business Development
- Telemarketing
- Office Management
- Communication skills
- Phone etiquette
- Computer skills
- Time management
- Data entry
- QuickBooks
Timeline
Retail Sales Associate
AUTOZONE
09.2024 - 10.2025
BDC Service Representative
CITY KIA OF GREATER ORLANDO
09.2024 - 05.2025
Receptionist
JERSEY CITY KIA
08.2023 - 12.2023
Appointment Coordinator
PRESTIGE VOLVO OF ENGLEWOOD
03.2022 - 08.2023
Customer Relations Manager
WESTCHESTER TOYOTA SALES & SERVICE
07.2019 - 08.2021
Cashier
WESTCHESTER TOYOTA SERVICE & PARTS
07.2019 - 08.2021
Inventory Manager
WESTCHESTER TOYOTA SALES
07.2019 - 08.2021
Business Development Center Agent
WESTCHESTER TOYOTA SERVICE & PARTS
07.2019 - 08.2021
HIGH SCHOOL REGENTS DIPLOMA -
Mt. Vernon High School