YOBELIS AQUINO
Gretna,LA
Summary
A hardworking employee is enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Hole Watch
BrandSafway
Laplace, LA
09.2022 - Current
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Completed tear-down of existing structures to prepare for new construction.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Inspected tools and equipment to maintain safety and efficiency.
- Helped with erecting scaffolding and ladders.
Customer Service Representative
Everise
New Orleans, LA
06.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Supervisor
Amazon
New Orleans, LA
11.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Grocery Shopper
Amazon
Lynnfield, MA
09.2020 - 11.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Picked and packed order items.
- Interacted with guests in friendly and knowledgeable way.
Customer Service Sales Representative
Boost Mobile
Lawrence, MA
09.2019 - 08.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Cashier
Macdonals
Lawrence, MA
01.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Assistant
Somatruck
Santo Domingo,Dominican Republic
11.2012 - 11.2015
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Monitored and ordered supplies and materials to keep office well stocked.
Education
No Degree - Nursing
Delgado Community College
06.2025
High School Diploma -
Colegio Cambiazo
06.2013
Skills
- Consultative Sales
- Complaint Resolution
- Customer Relations
- Office Equipment Proficiency
- Administrative Support
- Customer Service
- Microsoft Outlook
- Payment Processing
- Returns Processing
- Office Administration
- Microsoft Office Suite
- Quickbooks
- Supervision and Leadership
- Multitasking and Prioritization
- Courteous and professional
- Mail routing and distribution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Everise
06.2023 - 06.2024
Hole Watch
BrandSafway
09.2022 - Current
Supervisor
Amazon
11.2021 - 09.2022
Grocery Shopper
Amazon
09.2020 - 11.2021
Customer Service Sales Representative
Boost Mobile
09.2019 - 08.2020
Cashier
Macdonals
01.2019 - 07.2019
Assistant
Somatruck
11.2012 - 11.2015
No Degree - Nursing
Delgado Community College
High School Diploma -
Colegio Cambiazo