Yobelisa Beltre De Leon
Summary
Accomplished Administrative Assistant with a proven track record at National Health Service, excelling in customer service and office administration. Demonstrated ability to enhance workflow efficiency and manage data with precision. Skilled in fostering professional relationships and optimizing operational procedures, contributing to a positive and productive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
National Health Service
Santo Domingo, Dominican Republic
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled and coordinated appointments, meetings, and travel arrangements, optimizing efficiency and productivity
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized and maintained both physical and electronic filing systems, ensuring easy retrieval and confidentiality of documents
- Managed incoming and outgoing correspondence, including mail and email communications
- Implemented and maintained office procedures and policies, contributing to a structured and efficient work environment
Administrative Assistant
BDO,SRL
Santo Domingo, Dominican Republic
08.2016 - 02.2017
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- In charge of Drafting professional correspondence and memos, ensuring clarity and accuracy in communication
- Managed information flow in a timely and accurate manner while maintaining attention to details
- Created and updated records ensuring accuracy and validity of information with stakeholders and client
- Handled administrative tasks such as photocopying, scanning, and faxing documents as required
- Supported office operations by handling office supplies inventory and procurement, optimizing cost efficiency
- Organized and maintained both physical and electronic filing systems, ensuring easy retrieval and confidentiality of documents.
Cashier Supervisor
Descubria
Santo Domingo Dominican Republic
02.2014 - 04.2015
- Managed and supervised cashier operations, overseeing the collection and processing of payments
- Monitored transaction accuracy and cash handling procedures to minimize errors and maintain financial accountability
- Resolved customer inquiries and escalated issues as necessary to ensure timely and satisfactory resolutions.
- Directed daily activities and provided guidance to cashier staff, ensuring adherence to procedures and excellent customer service
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Education
No Degree - Bilingual Executive Assistant Program
Centro De Tecnología Universal - CENTU
Santo Domingo, Dominican Republic05.2013
Bachelor of Science - Industrial Engineering
APEC University
Santo Domingo, Dominican Republic05.2010
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
- Strong Problem Solver
- Scheduling and calendar management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
National Health Service
09.2019 - Current
Administrative Assistant
BDO,SRL
08.2016 - 02.2017
Cashier Supervisor
Descubria
02.2014 - 04.2015
No Degree - Bilingual Executive Assistant Program
Centro De Tecnología Universal - CENTU
Bachelor of Science - Industrial Engineering
APEC University