Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Languages
Timeline
Generic

Yoben Wolde

Alexandria,VA

Summary

Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player. Detailed professional with many years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation, and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks. Resourceful Night Auditor with background handling financial and administrative tasks during late-night shifts. Experience includes auditing daily transactions, reconciling discrepancies, and providing quality customer service to ensure smooth hotel operations. Strengths include problem-solving abilities, strong knowledge of accounting principles, and adept use of reservation software. Made significant impacts in previous roles by improving efficiency through implementation of effective audit procedures.

Overview

3
3
years of professional experience

Work History

Night Auditor

Hampton Inn By Hilton
Washington, DC
06.2024 - Current
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.

Night Manager

EATON DC
Washington, DC
03.2024 - 05.2024
  • Developed and implemented procedures for staff to handle customer complaints efficiently.
  • Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
  • Created reports summarizing daily operations activities such as sales figures, cash flow management.
  • Managed emergency situations such as fires, medical emergencies or criminal activity.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Oversaw night audit function and preparation of daily financial reports.
  • Promoted teamwork and quality service through communication and coordination with other departments.

Front Desk Agent

Hampton Inn & Suites DC White House
Washington, DC
12.2022 - 05.2024
  • Proficient in using OnQ PMS to facilitate guest check-ins, check-outs, payments, etc.
  • Daily tasks include operating the main switchboard, handling cash transactions accurately, maintaining a clean and organized workplace, and providing support throughout the property when requested/possible.
  • Collaborated with other departments to ensure that guest needs were met and issues were resolved in a timely and efficient manner.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Generated daily reports detailing occupancy levels, revenue amounts.

Swim Teacher

Big Blue
Alexandria, VA
09.2022 - 12.2022
  • Instructed groups of up to 4 campers, ages 7-12, in water safety and life-saving skills.
  • Created engaging and educational lesson plans that catered to the diverse skill levels of each camper, resulting in a 20% improvement in overall camper swimming abilities.
  • Monitored the pool area and enforced safety rules, ensuring a safe and fun swimming experience for all campers.

Sales and Business Development Associate

Ultimate Charity
Alexandria, VA
09.2022 - 12.2022
  • Research and identify new business opportunities to drive account growth and meet sales targets.
  • Develop and maintain a comprehensive understanding of the company's mission, services, and available resources to effectively promote them to potential clients.
  • Conduct sales visits and meetings with potential clients, as well as provide training and support to new sales staff.
  • Participate in sales meetings, conference calls, training programs, and conventions as directed by the sales manager.
  • Ensure high standards of professionalism and quality are maintained in all interactions with clients.
  • Keep track of sales activities, prepare reports, and update the sales manager on progress and challenges.
  • Developed and implemented strategies to increase sales and market share.
  • Conducted research on potential customers, competitors, and industry trends.

Social Media and Marketing Coordinator

Virginia Midwives
Lynchburg, VA
02.2022 - 04.2022
  • Develop and execute social media strategies to promote the organization's mission and goals.
  • Create engaging content for various social media platforms
  • Attend monthly meetings and provide updates on social media and marketing initiatives.
  • Monitor industry trends and stay current to maintain relevance and competitiveness.
  • Act as a Social Media Ambassador and promote the organization's brand to a wider audience.
  • Collaborate with other departments to ensure consistent messaging and branding across all channels.

Education

B.A. - Arts, Media and Culture, minor in Art

Randolph College
Lynchburg, VA
05.2022

Some College (No Degree) - Information Technology

BEMANDA
ONLINE

Skills

  • Registration processing
  • Balance reporting
  • Tracking expenses
  • Transaction auditing
  • Conflict/issue documentation
  • Oral and written communications
  • Training and mentoring
  • Complaint resolution
  • Hospitality service expertise
  • Revenue monitoring
  • Automated telephone systems
  • Daily transactions review

Extracurricular Activities

President, United Ethiopian/Andinet Organization, Lynchburg, VA, 11/21, 05/22, founded and established the organization, including initiating the application process, meeting the necessary requirements, and facilitating interviews, trials, and presentations; successfully grew the organization to over 50 members, representing 8% of the student body at Randolph College; developed and delivered speeches and presentations to communicate information and motivate members to achieve organizational goals; collaborated with other leaders to plan and execute events and gatherings, ensuring that they align with the organization's mission and vision

Languages

  • English
  • Amharic
  • Guragigna

Languages

English
Full Professional
Amharic
Native/ Bilingual

Timeline

Night Auditor

Hampton Inn By Hilton
06.2024 - Current

Night Manager

EATON DC
03.2024 - 05.2024

Front Desk Agent

Hampton Inn & Suites DC White House
12.2022 - 05.2024

Swim Teacher

Big Blue
09.2022 - 12.2022

Sales and Business Development Associate

Ultimate Charity
09.2022 - 12.2022

Social Media and Marketing Coordinator

Virginia Midwives
02.2022 - 04.2022

B.A. - Arts, Media and Culture, minor in Art

Randolph College

Some College (No Degree) - Information Technology

BEMANDA
Yoben Wolde