Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Yocaeny Castillo Feliz

Casselberry,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Administrative Office Assistant

Palmera Cargo Express
Orlando, FL
08.2022 - 11.2023
  • Greeted and welcome visitors in a professional and friendly manner.
  • Answered and direct phone calls, take messages, and provide information to callers.
  • Provided clear, concise, and accurate information to clients and potential clients.
  • Assisted with customer support inquiries and resolve issues or escalate as necessary.
  • Performed payments and payments arrangements.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments and maintain calendar.
  • Provided administrative support such as data entry, filing, and photocopying.

Relationship Banker

BANRESERVAS
Santo Domingo, Dominican Republic
06.2020 - 01.2022
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Maintained records of all customer interactions in a secure database system.
  • Advised clients on investment options based on their individual needs and risk tolerance levels.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.

Inside Sales Representative

Dominican International Fowarding
Santo Domingo, Dominican Republic
09.2017 - 04.2019
  • Negotiated or communicates negotiations of rate(s) with line/trade management on behalf of the customer or field representative for Import, Export and/or Foreign to Foreign business.
  • Provided quotes and or prepares/coordinates contracts as required, as well as interpreting rates for customers.
  • Communicated with trade/line management on extension of contracts when required.
  • Researched target customers and assists in developing quality sales presentations and reports.
  • Assisted team, to include outside coverage, during absences or periods of low staffing.
  • Solicited Feedback from booking team to ensure rates are in place prior to possession of cargo.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Collected non-recurrent freight costs.
  • Handled Incoming containers from abroad.

Education

Bussiness Administration - Economics

Technology University Of Santiago
Dominican Republic
10-2021

Skills

  • Relationship Building and management
  • Financial Advising
  • Customer Service oriented
  • Sales Expertise
  • Risk Management
  • Overcoming objections
  • Critical Thinking
  • Problem-Solving
  • Multitasking
  • Bilingual

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Office Assistant

Palmera Cargo Express
08.2022 - 11.2023

Relationship Banker

BANRESERVAS
06.2020 - 01.2022

Inside Sales Representative

Dominican International Fowarding
09.2017 - 04.2019

Bussiness Administration - Economics

Technology University Of Santiago

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Yocaeny Castillo Feliz