Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Yocasta Villa

Yonkers,NY

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.

Overview

15
15
years of professional experience

Work History

School Aide

Charter School Of Educational Excellence
01.2012 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Supervised residential and day treatment children during class and on field trips.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.

Customer Service Representative

TJ Maxxx
07.2022 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Bus Monitor

Turbus Transportation
08.2010 - 08.2016
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Secured special seats and restraint devices used by students.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Assisted students with safe and orderly boarding and exiting of vehicle.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.

Customer Service Cashier

Burlington Coat Factory
10.2009 - 08.2010
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Customer Service Cashier

TJX Companies
01.2009 - 10.2009
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

GED -

Penn Foster Career School
Scranton, PA
01.2019

Skills

  • Language Skills
  • IEP Compliance
  • Calm and Patient Demeanor
  • Multimedia Presentations
  • Spanish Interpreting
  • Teacher Assistance

Bilingual

Speak Spanish and Understand it

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

TJ Maxxx
07.2022 - 10.2023

School Aide

Charter School Of Educational Excellence
01.2012 - Current

Bus Monitor

Turbus Transportation
08.2010 - 08.2016

Customer Service Cashier

Burlington Coat Factory
10.2009 - 08.2010

Customer Service Cashier

TJX Companies
01.2009 - 10.2009

GED -

Penn Foster Career School

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