Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yocasteri Esther Bautista-Brito

Hartford,CT

Summary

Dynamic and customer-focused professional with a proven track record at Lyft Driver Hub, excelling in passenger support and problem-solving. Recognized for exceptional communication skills and a clean driving record, I consistently deliver outstanding service while efficiently managing time and routes. Fluent in Spanish, I build strong relationships to enhance customer satisfaction.

Overview

9
9
years of professional experience

Work History

Driver

Lyft Driver Hub
HARTFORD , CT
10.2024 - Current
  • Assisted passengers with loading and unloading their luggage.
  • Managed time efficiently when making multiple stops along designated routes.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Call Center Representative

DoorDash
NEW BRITAIN, CT
10.2020 - 09.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Product Demonstrator

Costco
New Britain, CT
07.2016 - 10.2019
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

CONARD HIGH SCHOOL
West Hartford, CT
06-2014

Some College (No Degree) - Psychobiology

CAPITAL COMMUNITY COLLEGE
HARTFORD

Skills

  • Communication skills
  • Problem solving
  • Attention to detail
  • Customer relationship management
  • SPANISH fluency
  • Verbal and written communication
  • Clean driving record
  • Problem-solving
  • Passenger support
  • Friendly and outgoing
  • Punctual and reliable

Languages

Spanish
Professional

Timeline

Driver

Lyft Driver Hub
10.2024 - Current

Call Center Representative

DoorDash
10.2020 - 09.2024

Product Demonstrator

Costco
07.2016 - 10.2019

High School Diploma -

CONARD HIGH SCHOOL

Some College (No Degree) - Psychobiology

CAPITAL COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
Yocasteri Esther Bautista-Brito
Want your own profile? Build for free at Resume-Now.com