Overview
Work History
Education
Summary
Skills
Timeline
Generic

Yocelin Freitas

Kissimmee,FL

Overview

15
15
years of professional experience

Work History

Host Qsr

palmas restaurants
Orlando Florida, Florida
04.2025 - Current

  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Updated and maintained databases with current information.

Housekeeper

NDM Hospitality
Orlando Florida, FL
06.2019 - 12.2023
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Reported damage or theft of hotel property to management.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Used cleaning chemicals following proper guidelines.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Csm

Walmart
Orlando , Florida
04.2010 - 10.2013
  • i gave change to cashiers dealth with returns in customer service had to go to different areas of the stores to do overides like garden center and the car area also talkted to guest and talk to managers of how the day was going and help cashiers in anything they may need with prices or any issues on register or in customer service .

Education

High School Diploma -

West Orange
High School
05-2004

Summary

im a mom of 2 boys very busy looking for a better job and better opportunities and just tired of the position im working now and i need a new challenge and better oportunities i a workplace that is fun i canm do my job and also go home and have some time for my kids and do my stuff too , not live in work all day and be stressed by incosiderate managers that dont care about u or your health.

Skills

  • Customer service
  • Team collaboration
  • Database management
  • Problem solving
  • Facility maintenance
  • Supply restocking
  • Conflict resolution
  • Attention to detail
  • Creative problem solving
  • Organizational skills
  • Professional demeanor
  • Cleaning techniques
  • Order management
  • Food presentation
  • Dining room organization
  • Positive and professional
  • Food station setup
  • Operate cash register
  • Adaptable to change
  • Customer engagement
  • Menu knowledge
  • Hospitality service expertise
  • Customer service expertise
  • Calm demeanor

Timeline

Host Qsr

palmas restaurants
04.2025 - Current

Housekeeper

NDM Hospitality
06.2019 - 12.2023

Csm

Walmart
04.2010 - 10.2013

High School Diploma -

West Orange

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Yocelin Freitas