Yocelin Y Gastelum Barriga
San Diego,CA
Summary
Proven to enhance team efficiency and customer satisfaction at Water Grill through exceptional problem-solving and customer service skills. Excelled in roles requiring attention to detail and teamwork, significantly reducing wait times and ensuring high-quality service. Skilled in data entry and adept at learning new tasks quickly, consistently meeting employer expectations for performance and reliability.
Overview
7
7
years of professional experience
Work History
Busser - Barback
Water Grill
San Diego , CA
07.2022 - Current
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Ensured that each table was properly set before seating guests.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Took initiative to help others whenever necessary.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Replenished bar glasses, garnishes and condiments.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Restocked ice and prepared garnishes for drinks.
- Assisted bartenders by stocking beer, wine, liquor, replacing empty beer kegs, and other bar items.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Used POS system to ring up customers and open and close tabs.
Office Clerk
Vortex Maintenance Inc.
San Diego , CA
07.2017 - 10.2024
- Kept office records organized and supplies well-stocked for optimal team performance.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Delivered messages and ran errands.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Maintained confidentiality of sensitive information and documents.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Analyzed payroll data for compliance with internal policies and external regulations.
- Performed daily bank deposits accurately and within company guidelines.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Host - Busser
North Italia
Del Mar, CA
08.2021 - 07.2022
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accepted payments from guests for dine-in and take-out foods.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Associate of Science - Business Administration
San Diego Mesa College
San Diego, CA06-2021
Skills
- Effective problem solving
- Memory retention
- Attention to detail
- Working under pressure
- Team collaboration
- Customer service excellence
- Data entry
- Willingness to learn
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Busser - Barback
Water Grill
07.2022 - Current
Host - Busser
North Italia
08.2021 - 07.2022
Office Clerk
Vortex Maintenance Inc.
07.2017 - 10.2024
Associate of Science - Business Administration
San Diego Mesa College
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