Yocelyn Camacho
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Micholandia Ice Cream. Excelled in problem-solving and Microsoft Office, significantly reducing complaints by fostering teamwork and collaboration. Skilled in training and mentoring, ensuring high service standards and efficient operations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Micholandia Ice Cream
06.2022 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Established team priorities, maintained schedules and monitored performance.
Front Desk Receptionist
Comfort Inn & Suites
04.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
My Dreams Academy
Fort Worth Tx 06.2023
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Cash Handling
- Adherence to high customer service standards
- Deadline-oriented
- Work Prioritization
- Employee Scheduling
- Computer Skills
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
Micholandia Ice Cream
06.2022 - 05.2024
Front Desk Receptionist
Comfort Inn & Suites
04.2021 - 06.2022
High School Diploma -
My Dreams Academy
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